We do things a bit differently, and that's the way we like it!
Resolute IT is owned and operated by Scott Abbotts, providing cloud computing solutions and outsourced IT products and services for Small to Medium-sized Businesses (SMB’s).
Scott Abbotts is your sole responsible party to answer your entire needs. He holds himself responsible for the action of any employee or independent contractor. He considers himself diligent in this respect and prides himself in such a successful record over the past 15 years in business.
Always on the cutting edge, we strive to bring the most productive, secure and affordable while advanced technologies to small businesses.
Our current theme is to rid the small office of archaic technologies and bring cloud-based solutions to practical use. Other providers are hanging onto their servers and other hardware for dear life, but we are different and moving to embrace the world of cloud-computing.
We've come from beginnings as a 1996 web designer to a 1999 support technician for the US Census. When our Cape Cod-based company launched in January 2000, it was the beginning of a transition from web design to the hands-on business of network and computer support.
In those days, this meant acting as a 'firefighter', putting out blazes when reported. But that role has diminished significantly as we've moved to a proactive business model where companies subscribe to our predictable, ongoing and preventive services.
As the technology support industry has evolved, we leverage various third-party vendors to act as your comprehensive support team. This might include automated software services, outsourced Help Desk to assist your end users, outsourced Network Operations Center (NOC) to remedy server maintenance problems and even Tier 3 experts in rare emergency instances, either onsite or from afar.