Managed ServicesManaged Services might simply mean proactive monitoring and maintenance, but it might also include a host of bundled services.

In the case of Resolute IT, most all of these services are cloud-based in nature.  In a customized package, it might include layered security, meaning that the filtering of viruses, malware and spam begin long before the malicious intruder ever reaches your Inbox. But it might also mean locking down your Windows-based PC with a hybrid solution - an agent runs locally and communicates with a cloud-based service to determine only Trusted Applications.

And instead of backing up your computers to a device within your four walls, it might mean that your systems are inherently backed up.  For example, we highly recommend that a company should subscribe to Office 365, which includes OneDrive for Business and SharePoint.  Every user’s machine pushes the user’s documents up to the Microsoft Cloud, while a cached copy is kept on the user’s local machine.  So document backup to the cloud becomes part of the process when deliberately saving a file to OneDrive for Business or another SharePoint Library.

Another example of built-in backup is when a company uses our hosted desktop service.  A user would use any old computer, thin client or device with access to the Internet to access a Windows-based desktop experience, complete with their Line of Business (LOB) applications, including such financial programs as QuickBooks and engineering programs such as AutoCAD.

The most important word in this writing is “customized”.  We put together a unique package to meet your needs and wants to meet your desired budget.  

But as much as each situation is unique and deserves special attention, we try to stay away from hourly rates due to emergencies and rather base our pricing and level of service upon proactive prevention provided by monthly subscriptions.  Please see the following document:

2016 Managed Services Plans