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Our Team

Resolute IT is owned and operated by Scott Abbotts.

 

Our Story

Always on the cutting edge, we strive to bring the most productive, secure and affordable technologies to small businesses.

Our current hope and goal are to rid the small office of archaic technologies and bring cloud-based solutions to practical use.  Other providers are hanging onto their servers and other hardware for dear life, but we are moving to embrace the world of cloud computing.

We've come from beginnings as a 1996 web designer and a 1999 support technician for the US Census.  When our Cape Cod-based company (pleasantbay.NET) launched in January 2000, it was the beginning of a transition from web design to the hands-on business of network and computer support.

As the technical support industry has evolved, we leverage various third-party vendors to act as your comprehensive support team.  This might include automated software services, outsourced Help Desk to assist your end users, outsourced Network Operations Center (NOC) to remedy server maintenance problems and even Tier 3 experts in rare emergency instances, either onsite or from afar.

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