..might simply mean proactive monitoring and maintenance. But it might also include a greater variety of bundled services.
In the case of Resolute IT’s offerings, most all of these bundled services are cloud-based in nature. For instance, we place a software RMM agent that runs on your local machines, but it communicates with a cloud-based server to enable automated updating and collection of system-related data (not personal data).
With OneDrive and SharePoint within Office 365, every desktop machine synchronizes with the Microsoft Cloud (data centers), while a cached copy is normally synced on the local computer – files can be designated to be synced or not, depending on storage capacity or limitations.
And while your primary data store remains inherently backed up to the Microsoft cloud data centers, another cloud-based service provides redundancy and quick recovery with convenient cloud-to-cloud backup in the case of accidental file deletion, malicious data destruction, or ransomware attacks.
The most important word here is “customized”. No two companies are the same. We put together a unique package to meet your specific needs meeting your desired budget.
But especially as each situation is unique and deserves special attention, we generally aspire to avoid hourly rates for emergencies. We base our pricing and levels of service on proactive prevention. Compensation is part of an ongoing and mutual agreement that mandates predictable costs and predictable actions.
In general, we offer just one subscription plan that includes all services for $120 per month per user – Microsoft 365 Business + Cloud Backup also included.
Prior to an ongoing agreement, migration from your previous email vendor, as well as data migration from your on-premise server or cloud location, must be performed at an estimated flat fee of $250 per mailbox/user. And before that, your network’s health must be optimized, including failover internet service.
..includes remote-only 24/7 support for all managed clients.