Traditionally, an IT company would service a specific geographic area, usually within an hour’s drive of the home base. But as our industry has evolved, so has our reach in regard to whom we would service and where.

With third-party vendors such as WorkMarket, we can dispatch an onsite engineer with the appropriate skills, knowledge, tools, and experience to your location within the same time frame that any local IT firm would.

But even the local IT firm uses remote tools to better service your end-users and their machines. I hear most IT firm owners boast that 95% of their work is performed by remote control or other remote means.

In consideration of these two factors — onsite engineers on-demand; and remote helpdesk (or network operations center) — we can confidently claim that we’re a 100% remote provider. Our only geographic boundary is the United States.

Both our fully-managed Optimum 365 and limited HelpDesk 365 services are available on a national basis.

 

Due to our affiliation with Ingram Micro, a $6 Billion, global, Fortune 500 company based in California, we have over 700 engineers available to you when we can’t pick up the phone. During standard business hours and early evenings, Resolute IT will most likely answer your call, text, email or other method as frontline support for Office 365 helpdesk, but this 24/7 helpdesk acts as your second line of support.

 

In addition to on-demand response after your purchase, this same affiliation provides us with access to a Microsoft pre-sales engineer – that is, direct connections to employees of Microsoft that are embedded within the Ingram Micro organization. In effect, this gives us direct access to the creator of the office productivity software and services that you purchase, which enhances the overall support experience that we already provide. Informed decisions are critical to any company’s success.