About 15 years ago, I had another Managed Services Provider (MSP) practice in another state. Our primary offering was Small Business Server 2003. This might sound familiar to you if you were in business then because almost everybody got on that ‘SBS train’.

The server would provide email services, as well as it would act as the file server. It did a lot more, but these two were the most common uses. The client would buy hardware, software, and client-access licenses, and we would be hired as the MSP to maintain all of that on a proactive basis, including an on-premises backup system set up to back up the on-premises data.

All that has changed. The 2019 version of that on-premises server scenario is now a bundle of cloud-based services, mostly consisting of Office 365 or some other version of it, such as Microsoft 365 Business. The email services are still Microsoft Exchange, but the Exchange server sits in a data center somewhere. The company documents still sit on a server, but that also sits in the data center. Backup still happens, but it’s a cloud-based service.

Microsoft is still the big vendor that it was then, but they’ve turned the small business technology paradigm on its head. For example:

  • As mentioned, Exchange is still the king of email services. Just like in the old days, the server synchronizes your email from server to devices. Whatever is deleted on the server gets removed from your devices and vice versa. The same goes for contacts, calendar items and tasks within Outlook.
  • In some cases, you were provided a space on the server for personal documents – those that were ‘works in progress’ before sharing them to the company repository. Now we have OneDrive for Business as our personal document storage and SharePoint as the common library for published documents.
  • Identity and security services were another function of the on-premises solution in the form of Active Directory Domain Services (AD DS). Your password was verified on the local server, which determined your access to specified files or folders.
  • Now it’s Azure Active Directory (Azure AD) that authenticates your identity, but there’s a new kid on the block for data protection, and that is Azure Information Protection (AIP).
  • AIP secures your documents at the document level; each document is unique to its creator and abides by the way that it’s been classified or labeled. It doesn’t matter where your document is stored (OneDrive, SharePoint, DropBox, or thumb drive) because the permissions of the document travel with the document. Whenever there’s an attempt to open a document, it ‘calls home’ to find out who has the rights that have been specified. But ‘calling home’ now means the Azure AD server and the integrated AIP services, not a local AD server.
  • Backup still happens from one disk to another, but now those disks sit in separate data centers. And as much as Office 365 inherently backs itself up, there is purging that happens on a regular basis at Microsoft, so if the version of a document is needed from 11 months ago, then our third-party cloud-backup service can be there for restoration functionality from archives.

In most cases and depending upon your unique needs, we provide a bundle of monthly services that includes your Office 365 licensing, as well as the backup seats. Of course, there is 24/7 helpdesk available and we will manage your devices, too. But ongoing training is also part of the deal.

At Resolute IT, we are resolute – we are not just there for you in the times of emergency, but we are on your side and acting on your behalf to ensure that you’re leveraging your technology most effectively.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Sarasota office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Tampa office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Clearwater office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your St Petersburg office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

If we haven’t spoken yet, then please either contact us by the form below, email , text , or schedule for a free 15-30 minute meeting to establish ideal goals and to initiate a preliminary plan.

Professional Services | Fix IT Now

Hourly Remediation and Professional Consulting Services:

          • Per request and approved proposal.
          • Same rate for remote and onsite.
            • Minimum 1 hour for remote control.
            • Minimum 4 hours for on-site visit.

Migrate 365 | Move to the Cloud

One Seat – covers all of the following:

          • Documents & Email transfer from on-premises server or other system
          • Automatically discover email environment and configure a migration plan that’s right for you.
          • Identify the impact of migrating your file server to SharePoint Online with Office 365.
          • Perform identity mapping by scanning SharePoint, Active Directory, and Azure Active Directory.
          • Monitor progress and output files into the Logs directory showing the summary and more detailed insights into the scenarios that could be impacted by migration.
          • Data automatically synced before, during and after migration cutover.
          • Full fidelity sync technology ensures no data loss on final data sync post-cutover.
          • Account provisioning and DNS updates take place during Migration Sync.
          • Desktop readiness and remediation:
            • Outlook configured to work with Office 365.
            • Local data moved as required.
            • User’s previous Outlook experience recreated as closely as possible post-migration.
          • Seat defined:
            • For billing purposes, any migrating top-level Public Folder or Mailbox (Individual, Shared, or Resource Room/Equipment) is considered a seat.

HelpDesk 365 | Remote IT Services

Your technical support on retainer for reactive IT services.

          • Limited to to five (5) incidents or service tickets per month per end-user
            • non-transferable to other end-users.
          • Service tickets initiated by email to [email protected] or via online scheduling calendar .
          • Remote desktop agent installed for quick support sessions.
          • Response time can be anywhere from 5 minutes to 5 hours.
          • Business hours only.
          • Limited monitoring and reporting of critical events.
          • Automated updates and patches
            • No verification.
          • No hardware support.
          • No onsite support, except by pre-paid request apart from this agreement.

Optimum 365 | Fully-Managed IT Services

All-inclusive and proactive IT services (per user per month):

          • 24/7 remote included.
          • Vendor liaison and purchasing agent roles.
          • Network documentation.
          • Network health monitoring & reporting.
          • Customer support ticketing portal and knowledge base.
          • Security hardening with best practices.
          • Microsoft 365 Business subscription included!
          • Complete Cloud Backup included.
          • One license for one user and *all* of their devices to enjoy on-demand support throughout the year.
          • Unlimited support incidents (tickets) per month.
          • Covers Windows 10 Pro, MacOS, iOS, Android, all Office 365 plans (software and services), and cloud-to-cloud backup offered by RIT.
          • Support of Line of Business (LOB) applications included.
            • Must have current maintenance or service plan
            • Must have proper & complete licensing for every user
          • Infrastructure ramp-up project required prior to start of agreement.
            • Computers and servers fully updated and running optimally.
            • Printers under service plan.
            • Mobile devices (phones and tablets) updated to recent model and current operating system.
          • Ongoing training & coaching.
          • Servers and network-attached devices not included.

Backup 365 | Cloud-to-Cloud Every 4 Hours

One User License:

          • 1 year of cloud-to-cloud, unlimited backup with lightning-fast search and one-click restore of Office 365 data:
            • SharePoint, OneDrive, Exchange, Office 365 Groups, and Microsoft Teams.
            • Microsoft Teams conversations, calendar, files, and notebook.
          • Six daily snapshots.
          • Self-service restore.

 

Within the Outlook ribbon, there’s a big button that says Archive. If you select a message and click that button, the message will be sent to the Archive folder. This is a system folder and cannot be deleted, but it’s really just a folder under your primary Inbox, so this particular Archive still uses up your allotment of space on the mail server.

 

Depending on your Office 365 subscription plan, there are differing capacities for the primary mailbox. But all Office 365 plans that include Exchange Online (basic cloud-based email service) have another Archive location, which is essentially another mailbox, just tied to your own email account.

 

This other Archive location effectively doubles the size of your mailbox. For example, if you have Office 365 Business Premium, then you get 50 GB of storage space for your primary mailbox and 50 GB of storage space for your Online Archive or In-Place Archive – no one seems to agree on which is the most current or correct name. (In the Outlook for Mac email client, this online archive folder shows up as ‘Online Archive’. In Outlook for Windows, it shows up as ‘Online Archive – [email protected]’. In Outlook on the web, it shows up as ‘In-Place Archive – Your Name’.) Whatever you call it, its capacity is also 50 GB, however, it’s an ever-expanding capacity, automatically adjusting at 10 GB intervals, so it’s really an unlimited repository.

 

The way that you offload mail items to this ever-expanding online repository is by way of retention policies. You might have a policy that dictates all mail items under your Inbox older than 1 year will automatically be moved to the Online Archive. When all of these items arrive in the Online archive according to the policy, the sub-folder hierarchy reflects your primary Inbox and its folders. So if you have a folder called News under your Inbox, then a News folder will be created in the Online Archive along with the contents that are older than one year.

 

So similar to Inbox Rules, a Retention Policy is an automatic way to organize your email and take advantage of a vast storage space.

We’re very careful about choosing our affiliations. Only the highest quality vendors become part of our offerings.

A case in point would be AppRiver, our Microsoft licensing provider for Office 365 and associated services. AppRiver not only provides the software licensing, but they support the product with their award-winning ‘Phenomenal Care’ helpdesk solution, as well.

When you call into AppRiver, they answer within 3 rings and present themselves in a friendly, polite and clear manner. 

This is your second line of support – your first call would be to our primary helpdesk line, but we can scale according to demand by leveraging AppRiver as an option.

Microsoft
Intel
Apple
Cisco Meraki
Dell EMC
HP Enterprise
Lenovo
Android
Plantronics
Polycom
Logitech
BitTitan
SkyKick
Sennheiser
D&H Distributing
AppRiver

 

MICROSOFT OFFICE 365

MIGRATE. CONFIGURE. ADMINISTER.

There comes a time when every expanding business requires the help of Microsoft certified consulting firm to minimize growing pains as they move forward with their Office 365 deployment. We build organic relationships with all of our clients to ensure custom solutions are met without sacrificing the personality of their businesses.

 

Read More

 

Tampa | St Petersburg | Clearwater | Sarasota | Tarpon Springs | Palm Harbor

Microsoft Office 365 Tech Support & HelpDesk

(727) 203-6959

Microsoft Certified Consultant
Microsoft Certified Consultant

 

Cutting Edge in the Industry

A Different Approach

Office 365 consulting is our primary offering, but helping people with their small business is our passion.

Originally a computer repair shop in 2000 and then a Managed Services Provider (MSP) in 2005, the company has evolved to become a Cloud Solutions Provider (CSP) and business consultant to the small business, particularly as we assist companies with their adoption of Office 365 and its new Office flagship application, Microsoft Teams.

Microsoft Office 365 Small Business
Microsoft Office 365 Small Business

We treat all our clients as individuals and don’t think a one-size-fits-all solution will work. We’ll help you develop a customized plan to your unique position.

Ease and Assurance

We accomplish this by proactively monitoring and maintaining hardware and software, as well as putting automated defense systems in place against malicious viruses, catastrophic damage and accidental loss by deletion.

Business continuity is a primary objective, which makes us partners with a common goal – you want to remain operational and therefore profitable, while the provider (RIT) profits by avoiding unexpected and untimely workloads.

Above peace of mind, Resolute IT includes training and support to enable the workers to become more efficient and most productive, thus enabling the worker and nurturing a competitive company advantage.

Services

Microsoft Office 365 Migration Plans

 Makeover

Whether you need to start from scratch or enhance your current systems, we can work together on a plan.

Microsoft Office 365 Managed Services

Production

Keeping you and your employees up and running with your technology systems is an ongoing process.

Microsoft Office 365 Mobile Solutions

Mobility

Catering to the needs of today’s workers means business happens here, there and anywhere. 

Microsoft Office 365 Reporting and Analytics

Analytics

Knowing the effect your technology investment has on your bottom line is critical to the health of your business. 

TESTIMONIALS

G. Kandler

“I had a great experience with Resolute IT! They got the job done in a timely manner and were careful to follow up to make sure everything was good..” – G. Kandler

 

– G. Kandle

PLAN and COMMUNICATE

Microsoft Office 365 Planning

Microsoft Office 365 Certified Consultant

 

It all starts with an earnest plan to configure your new accounts correctly and then carefully migrate your precious data. Call (727) 203-6959 in Tarpon Springs, FL or [email protected]

We leverage a 24/7 help desk for all Office 365-related emergency issues. But during normal business hours, our daytime help desk can also train and tutor workers by remote assistance.

Resolute IT responds to support tickets when a client uses prescribed protocols, such as sending an email to [email protected], although we generally encourage all avenues of communication, even within our Microsoft Teams support channels.

Support tickets are answered in an immediate manner and according to the Service Level Agreement (SLA) in place.

MICROSOFT OFFICE 365

MIGRATE. CONFIGURE. ADMINISTER.

There comes a time when every expanding business requires the help of Microsoft certified consulting firm to minimize growing pains as they move forward with their Office 365 deployment. We build organic relationships with all of our clients to ensure custom solutions are met without sacrificing the personality of their businesses.

 

Read More

 

Tampa | St Petersburg | Clearwater | Sarasota | Bradenton | Dunedin

Microsoft Office 365 Tech Support & HelpDesk

(727) 203-6959

Microsoft Certified Consultant
Microsoft Certified Consultant

 

Cutting Edge in the Industry

A Different Approach

Office 365 consulting is our primary offering, but helping people with their small business is our passion.

Originally a computer repair shop in 2000 and then a Managed Services Provider (MSP) in 2005, the company has evolved to become a Cloud Solutions Provider (CSP) and business consultant to the small business, particularly as we assist companies with their adoption of Office 365 and its new Office flagship application, Microsoft Teams.

Microsoft Office 365 Small Business
Microsoft Office 365 Small Business

We treat all our clients as individuals and don’t think a one-size-fits-all solution will work. We’ll help you develop a customized plan to your unique position.

Ease and Assurance

We accomplish this by proactively monitoring and maintaining hardware and software, as well as putting automated defense systems in place against malicious viruses, catastrophic damage and accidental loss by deletion.

Business continuity is a primary objective, which makes us partners with a common goal – you want to remain operational and therefore profitable, while the provider (RIT) profits by avoiding unexpected and untimely workloads.

Above peace of mind, Resolute IT includes training and support to enable the workers to become more efficient and most productive, thus enabling the worker and nurturing a competitive company advantage.

Services

Microsoft Office 365 Migration Plans

 Makeover

Whether you need to start from scratch or enhance your current systems, we can work together on a plan.

Microsoft Office 365 Managed Services

Production

Keeping you and your employees up and running with your technology systems is an ongoing process.

Microsoft Office 365 Mobile Solutions

Mobility

Catering to the needs of today’s workers means business happens here, there and anywhere. 

Microsoft Office 365 Reporting and Analytics

Analytics

Knowing the effect your technology investment has on your bottom line is critical to the health of your business. 

TESTIMONIALS

G. Kandler

“I had a great experience with Resolute IT! They got the job done in a timely manner and were careful to follow up to make sure everything was good..” – G. Kandler

 

– G. Kandle

PLAN and COMMUNICATE

Microsoft Office 365 Planning

Microsoft Office 365 Certified Consultant

 

It all starts with an earnest plan to configure your new accounts correctly and then carefully migrate your precious data. Call (727) 203-6959 in Dunedin, FL or [email protected]

We leverage a 24/7 help desk for all Office 365-related emergency issues. But during normal business hours, our daytime help desk can also train and tutor workers by remote assistance.

Resolute IT responds to support tickets when a client uses prescribed protocols, such as sending an email to [email protected], although we generally encourage all avenues of communication, even within our Microsoft Teams support channels.

Support tickets are answered in an immediate manner and according to the Service Level Agreement (SLA) in place.