Our physical location is situated between the three points of Tampa, St Petersburg, and Clearwater, but Microsoft 365 and Office 365 know no boundaries. Sarasota and Bradenton are just over the bridge to the south. And Orlando is a few exits away on I-4. But your Microsoft data center – the physical location of your stored documents – might be in Atlanta or at another East Coast facility. Microsoft has over 100 of these data centers worldwide. In addition to this primary copy of your data held in the closest proximity to your location, redundant copies of your data might be stored in separate geographical regions.

​Just like any managed IT services provider, at least over 95% of our work is performed on a remote basis. Our helpdesk professionals might be in Clearwater, but they might also be in Toronto. And our high-level technical engineers (that require no personal contact and don’t need to speak perfect North American English) don’t need to be in Saint Petersburg at all. If a server needs such expertise, then we sometimes rely on a pool of outsourced techs from a reputable partner in the Detroit area.

For the remaining 5% of the time that an on-premises service call is absolutely required, we will send a qualified and vetted technician to your business. But do we keep plenty of trained staff on the payroll and waiting for that fraction of the time that it is critical? No, instead we use WorkMarket’s cloud-based software to find the appropriate skills at the precise time that these tasks are required. This method can not only provide prequalified experts to your door, but we can arrange scheduled or even emergency visits on an as-needed basis. In most cases, this is a cost-saving operation, which can indirectly be passed on to the client. And if the visit is scheduled enough time in advance, then it’s possible that you might see a familiar face and not a different tech each time.

While we are surrounded by prospective business clients within the Tampa Bay region, our reach extends far beyond this area. We currently have clients from Cape Cod to California. But our service environment exists within one interconnected cloud.

Traditionally, an IT company would service a specific geographic area, usually within an hour’s drive of the home base. But as our industry has evolved, so has our reach in regard to whom we would service and where.

With third-party vendors such as WorkMarket, we can dispatch an onsite engineer with the appropriate skills, knowledge, tools, and experience to your location within the same time frame that any local IT firm would.

But even the local IT firm uses remote tools to better service your end-users and their machines. I hear most IT firm owners boast that 95% of their work is performed by remote control or other remote means.

In consideration of these two factors — onsite engineers on-demand; and remote helpdesk (or network operations center) — we can confidently claim that we’re a 100% remote provider. Our only geographic boundary is the United States.

Both our fully-managed Optimum 365 and limited HelpDesk 365 services are available on a national basis.

 

HelpDesk 365 | Annual Remote SupportIn the spirit of Fourth of July sales, we thought this half-price offering might interest you:

As a July special, we’re offering a blend of both training and help desk support at a 50% rate for 3 or more end-users at $174.50 per person over an entire year. Max 9 licenses.

For smaller businesses (normally under five end-users), we offer a limited helpdesk service. Helpdesk 365 is only available during specific hours and incidents are limited to five (5) tickets per user per month, and one should bear in mind that an email message sent to [email protected] initiates a ticket in our system. A chat message sent within the Microsoft Teams support channel is not initially considered a ticket, nor does it create one automatically like an email does, however, a chat message might evolve and eventually attain ticket status.

helpdesk 365 is not a managed services plan. There are no proactive measures, not even monitoring in an ongoing basis, although we will install a remote agent that collects basic system information and alerts us of the most critical events, as well as the agent enables remote control as a reactionary remediation tool.

Regular Price:  $349 per person per year
Sale Price: $349 $174.50 (minimum 3 licenses)

Click here to schedule 1-hour onboarding session 

RIT | Optimum 365 | Managed IT Services | 4 pages | (404 downloads)

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Sarasota office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Tampa office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Clearwater office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your St Petersburg office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

MICROSOFT OFFICE 365

MIGRATE. CONFIGURE. ADMINISTER.

There comes a time when every expanding business requires the help of Microsoft certified consulting firm to minimize growing pains as they move forward with their Office 365 deployment. We build organic relationships with all of our clients to ensure custom solutions are met without sacrificing the personality of their businesses.

 

Read More

 

Tampa | St Petersburg | Clearwater | Sarasota | Tarpon Springs | Palm Harbor

Microsoft Office 365 Tech Support & HelpDesk

(727) 203-6959

Microsoft Certified Consultant
Microsoft Certified Consultant

 

Cutting Edge in the Industry

A Different Approach

Office 365 consulting is our primary offering, but helping people with their small business is our passion.

Originally a computer repair shop in 2000 and then a Managed Services Provider (MSP) in 2005, the company has evolved to become a Cloud Solutions Provider (CSP) and business consultant to the small business, particularly as we assist companies with their adoption of Office 365 and its new Office flagship application, Microsoft Teams.

Microsoft Office 365 Small Business
Microsoft Office 365 Small Business

We treat all our clients as individuals and don’t think a one-size-fits-all solution will work. We’ll help you develop a customized plan to your unique position.

Ease and Assurance

We accomplish this by proactively monitoring and maintaining hardware and software, as well as putting automated defense systems in place against malicious viruses, catastrophic damage and accidental loss by deletion.

Business continuity is a primary objective, which makes us partners with a common goal – you want to remain operational and therefore profitable, while the provider (RIT) profits by avoiding unexpected and untimely workloads.

Above peace of mind, Resolute IT includes training and support to enable the workers to become more efficient and most productive, thus enabling the worker and nurturing a competitive company advantage.

Services

Microsoft Office 365 Migration Plans

 Makeover

Whether you need to start from scratch or enhance your current systems, we can work together on a plan.

Microsoft Office 365 Managed Services

Production

Keeping you and your employees up and running with your technology systems is an ongoing process.

Microsoft Office 365 Mobile Solutions

Mobility

Catering to the needs of today’s workers means business happens here, there and anywhere. 

Microsoft Office 365 Reporting and Analytics

Analytics

Knowing the effect your technology investment has on your bottom line is critical to the health of your business. 

TESTIMONIALS

G. Kandler

“I had a great experience with Resolute IT! They got the job done in a timely manner and were careful to follow up to make sure everything was good..” – G. Kandler

 

– G. Kandle

PLAN and COMMUNICATE

Microsoft Office 365 Planning

Microsoft Office 365 Certified Consultant

 

It all starts with an earnest plan to configure your new accounts correctly and then carefully migrate your precious data. Call (727) 203-6959 in Tarpon Springs, FL or [email protected]

We leverage a 24/7 help desk for all Office 365-related emergency issues. But during normal business hours, our daytime help desk can also train and tutor workers by remote assistance.

Resolute IT responds to support tickets when a client uses prescribed protocols, such as sending an email to [email protected], although we generally encourage all avenues of communication, even within our Microsoft Teams support channels.

Support tickets are answered in an immediate manner and according to the Service Level Agreement (SLA) in place.

MICROSOFT OFFICE 365

MIGRATE. CONFIGURE. ADMINISTER.

There comes a time when every expanding business requires the help of Microsoft certified consulting firm to minimize growing pains as they move forward with their Office 365 deployment. We build organic relationships with all of our clients to ensure custom solutions are met without sacrificing the personality of their businesses.

 

Read More

 

Tampa | St Petersburg | Clearwater | Sarasota | Bradenton | Palm Harbor

Microsoft Office 365 Tech Support & HelpDesk

(727) 203-6959

Microsoft Certified Consultant
Microsoft Certified Consultant

 

Cutting Edge in the Industry

A Different Approach

Office 365 consulting is our primary offering, but helping people with their small business is our passion.

Originally a computer repair shop in 2000 and then a Managed Services Provider (MSP) in 2005, the company has evolved to become a Cloud Solutions Provider (CSP) and business consultant to the small business, particularly as we assist companies with their adoption of Office 365 and its new Office flagship application, Microsoft Teams.

Microsoft Office 365 Small Business
Microsoft Office 365 Small Business

We treat all our clients as individuals and don’t think a one-size-fits-all solution will work. We’ll help you develop a customized plan to your unique position.

Ease and Assurance

We accomplish this by proactively monitoring and maintaining hardware and software, as well as putting automated defense systems in place against malicious viruses, catastrophic damage and accidental loss by deletion.

Business continuity is a primary objective, which makes us partners with a common goal – you want to remain operational and therefore profitable, while the provider (RIT) profits by avoiding unexpected and untimely workloads.

Above peace of mind, Resolute IT includes training and support to enable the workers to become more efficient and most productive, thus enabling the worker and nurturing a competitive company advantage.

Services

Microsoft Office 365 Migration Plans

 Makeover

Whether you need to start from scratch or enhance your current systems, we can work together on a plan.

Microsoft Office 365 Managed Services

Production

Keeping you and your employees up and running with your technology systems is an ongoing process.

Microsoft Office 365 Mobile Solutions

Mobility

Catering to the needs of today’s workers means business happens here, there and anywhere. 

Microsoft Office 365 Reporting and Analytics

Analytics

Knowing the effect your technology investment has on your bottom line is critical to the health of your business. 

TESTIMONIALS

G. Kandler

“I had a great experience with Resolute IT! They got the job done in a timely manner and were careful to follow up to make sure everything was good..” – G. Kandler

 

– G. Kandle

PLAN and COMMUNICATE

Microsoft Office 365 Planning

Microsoft Office 365 Certified Consultant

 

It all starts with an earnest plan to configure your new accounts correctly and then carefully migrate your precious data. Call (727) 203-6959 in Palm Harbor, FL or [email protected]

We leverage a 24/7 help desk for all Office 365-related emergency issues. But during normal business hours, our daytime help desk can also train and tutor workers by remote assistance.

Resolute IT responds to support tickets when a client uses prescribed protocols, such as sending an email to [email protected], although we generally encourage all avenues of communication, even within our Microsoft Teams support channels.

Support tickets are answered in an immediate manner and according to the Service Level Agreement (SLA) in place.

MICROSOFT OFFICE 365

MIGRATE. CONFIGURE. ADMINISTER.

There comes a time when every expanding business requires the help of Microsoft certified consulting firm to minimize growing pains as they move forward with their Office 365 deployment. We build organic relationships with all of our clients to ensure custom solutions are met without sacrificing the personality of their businesses.

 

Read More

 

Tampa | St Petersburg | Clearwater | Sarasota | Bradenton | Dunedin

Microsoft Office 365 Tech Support & HelpDesk

(727) 203-6959

Microsoft Certified Consultant
Microsoft Certified Consultant

 

Cutting Edge in the Industry

A Different Approach

Office 365 consulting is our primary offering, but helping people with their small business is our passion.

Originally a computer repair shop in 2000 and then a Managed Services Provider (MSP) in 2005, the company has evolved to become a Cloud Solutions Provider (CSP) and business consultant to the small business, particularly as we assist companies with their adoption of Office 365 and its new Office flagship application, Microsoft Teams.

Microsoft Office 365 Small Business
Microsoft Office 365 Small Business

We treat all our clients as individuals and don’t think a one-size-fits-all solution will work. We’ll help you develop a customized plan to your unique position.

Ease and Assurance

We accomplish this by proactively monitoring and maintaining hardware and software, as well as putting automated defense systems in place against malicious viruses, catastrophic damage and accidental loss by deletion.

Business continuity is a primary objective, which makes us partners with a common goal – you want to remain operational and therefore profitable, while the provider (RIT) profits by avoiding unexpected and untimely workloads.

Above peace of mind, Resolute IT includes training and support to enable the workers to become more efficient and most productive, thus enabling the worker and nurturing a competitive company advantage.

Services

Microsoft Office 365 Migration Plans

 Makeover

Whether you need to start from scratch or enhance your current systems, we can work together on a plan.

Microsoft Office 365 Managed Services

Production

Keeping you and your employees up and running with your technology systems is an ongoing process.

Microsoft Office 365 Mobile Solutions

Mobility

Catering to the needs of today’s workers means business happens here, there and anywhere. 

Microsoft Office 365 Reporting and Analytics

Analytics

Knowing the effect your technology investment has on your bottom line is critical to the health of your business. 

TESTIMONIALS

G. Kandler

“I had a great experience with Resolute IT! They got the job done in a timely manner and were careful to follow up to make sure everything was good..” – G. Kandler

 

– G. Kandle

PLAN and COMMUNICATE

Microsoft Office 365 Planning

Microsoft Office 365 Certified Consultant

 

It all starts with an earnest plan to configure your new accounts correctly and then carefully migrate your precious data. Call (727) 203-6959 in Dunedin, FL or [email protected]

We leverage a 24/7 help desk for all Office 365-related emergency issues. But during normal business hours, our daytime help desk can also train and tutor workers by remote assistance.

Resolute IT responds to support tickets when a client uses prescribed protocols, such as sending an email to [email protected], although we generally encourage all avenues of communication, even within our Microsoft Teams support channels.

Support tickets are answered in an immediate manner and according to the Service Level Agreement (SLA) in place.