Traditionally, an IT company would service a specific geographic area, usually within an hour’s drive of the home base. But as our industry has evolved, so has our reach in regard to whom we would service and where.

With third-party vendors such as WorkMarket, we can dispatch an onsite engineer with the appropriate skills, knowledge, tools, and experience to your location within the same time frame that any local IT firm would.

But even the local IT firm uses remote tools to better service your end-users and their machines. I hear most IT firm owners boast that 95% of their work is performed by remote control or other remote means.

In consideration of these two factors — onsite engineers on-demand; and remote helpdesk (or network operations center) — we can confidently claim that we’re a 100% remote provider. Our only geographic boundary is the United States.

Both our fully-managed Optimum 365 and limited HelpDesk 365 services are available on a national basis.

 

Hand Shake AgreementWhen an IT services company charges hourly for their work, they have no incentive to accomplish tasks in a timely or even competent manner. Nor are they compelled to innovate or formulate preventive measures. If it breaks, then cha-ching!

On the other hand, if an IT services company is paid to keep everything working, then it behooves them to remain proactive. If they don’t, then they’re not doing their prescribed job, which means dismissal and termination of the agreement = no $$$$. “You’re fired.”

These are the basic tenets of the managed IT services model. When a proactive and preventive agreement is in place, then it is in the mutual benefit of both parties that the Internet is up, the computers are running, data is safely in place, the workers are productive, and the company is compliant with regulatory mandates.

When all is up and running in a stable manner, then costs also become stable. The agreement between the IT services company and their client determines the expected monthly compensation amount. And the agreement defines the set of services provided on behalf of the client. It is understood by both parties that the same payment amount will transpire on a consistent basis, which means no surprises; the IT services company can rely upon payment and the client company can expect to pay the monthly remittance as an ongoing cost of doing business – for stable conditions.

And it’s not just about the network and the machines. The people using the network need ongoing support. They need to resolve problems that arise preventing them from accomplishing the tasks at hand. And they need improved skills to attain their long-term goals, so training is an integral component of the managed IT services support environment. One-on-one coaching is invaluable and providing a responsive helpdesk system is crucial to the holistic health of the system.

The managed services contract is nothing more than a simple agreement. Both parties pledge to perform for their mutual benefit.

Scott Abbotts | https://resolute-it.com | https://office365techguy.com

In every company, there is a primary decision maker. The leader guides the company with innovation, common sense and wisdom. The leader inspires others with persistent enthusiasm. The leader makes fair decisions and exemplifies honor.

 

Most companies have employees. In some companies there are none. But a company’s value consists of more than the sum of their hired hands. By recognizing and then leveraging the valuable skills of partnering firms, we can harmonize our concerted efforts to entirely satisfy the business needs expressed by our clients.

 

With singular responsibility, our leadership provides integrated products and services with complete responsibility – there is no evasion or dodging of liability. We are small enough to acknowledge problems and we honestly own them.

 

Our mode is always on. We keep multiple avenues of communication open for commerce. Do we always answer the phone? Of course not. But calls are never ignored and every response is promptly returned. Small things matter and timeliness is a graceful courtesy.

 

Too many technicians in the IT world have ‘better than thou’ attitudes. It’s too evident to deny this. But to know humility is to succeed. We have the utmost respect for others, we are openly grateful to serve, and we grasp every opportunity to learn about you and your business.

 

“There is nothing noble in being superior to your fellow man; true nobility is being superior to your former self.” ― Ernest Hemingway

 

It is with calm purpose and determination that we remain resolute. But it is with humility that we remain lesser mortals. And it is with steadfast tenacity that we accomplish the tiniest tasks, as well as it is how we conquer seemingly monumental projects.

 

Scott Abbotts | https://resolute-it.com | https://office365techguy.com

As an IT pro, you might think that I’m going to talk about cables and switches and routers. But instead, my topic is about people and relationships.

 

An old TV show and an old volume of short stories come to mind: “Connections” and “Six Degrees of Separation”.

 

  • “Connections” was a UK-based TV series/documentary created and hosted by James Burke. First aired in the late ’70s, the show “demonstrated how various discoveries, scientific achievements, and historical world events were built from one another successively in an interconnected way to bring about particular aspects of modern technology.” – Wikipedia

 

  • “Six Degrees of Separation” was a concept from a 1929 author who believed that the modern world was ‘shrinking’ due to the ever-increasing connectedness of human beings. Karinthy believed that “the growing density of human networks made the actual social distance far smaller”.

 

The common thread among us is the technology. By the phenomenal development of this thing that we now take for granted – the Internet – we have come together like no other time in history. And it is by this common thread that we conduct business, no matter the geographic limitation. And yet, by this same common thread, we also form a bond with our neighbor.

 

What matters most in our own connectivity is the relationship. In spite of distance, we can still develop trust, confidence and reliance on a person or firm from afar. The fabric that weaves our interrelations is made of communication, exchange and alliance.

 

No matter the method or location, we are a connected community.

Scott Abbotts – https://resolute-it.com | https://office365techguy.com

 

Tampa | Clearwater | St Petersburg | Largo | Pinellas Park | Dunedin | Sarasota | Remote

In both the Android and the iOS versions of the mobile OneDrive app, you can scan a document, business card or whiteboard and then save it directly to OneDrive. Seconds later, the new scan appears synced within Finder on MacOS or within File Explorer on a Windows system.

You can also opt not to scan, but to take a photo or video and have their respective images saved directly to OneDrive.

OneDrive is part of your Office 365 subscription, so you can download and install it from either the Google Play Store or the Apple App Store.

Scott Abbotts | Resolute IT | Office 365 Tech Guy