This is something that has happened to me both in Mac and in Windows versions of MS Office. I try to open a file and then dialog boxes show an authentication process in progress, but the authentication process eventually fails after several repetitions.

In both cases, this is caused by corrupt login credentials stored in your operating system. In Windows, these credentials are held in the Windows Credential Manager. In Mac OS, these credentials are held in the Keychain Access app.

The cure for this is to simply delete your old credentials. As a best practice, I usually delete every credential that relates to Microsoft, Office, or any of the related services, such as Exchange, OneDrive, etc.

The Windows Credential Manager is found by going to All Control Panel Items > Credential Manager. The Keychain Access app is within the Applications section; go to Finder > Applications > Utilities > KeyChain Access.

Of course, the caveat here is that you are now going to have to log in to your applications as if for the first time, so you must be prepared with proper passwords and perhaps other means of authentication, like app passwords or multifactor authentication prompts.

Maladies such as this are a fact of life – corruption happens.

Now if this were a corruption of a file itself, then what? If it happened recently, then you can always go to OneDrive online and find a previous version to restore. But if you need to restore a corrupt file to a good-working version over a month old or after 500 versions, then I hope you have a backup system in place. That said, you *can* set your data to be governed by a retention policy and thereby held without deletion indefinitely, however, finding and restoring such data can be daunting. This is why we include cloud backup with single-click restore as part of an all-inclusive bundle of products and services when quoting an IT management arrangement for your company.

Microsoft Office 365 Business Services | Support & Consulting:

Please contact us by the form below, by email , send a text , or schedule a free 15-30 minute meeting to discuss business needs, speak of ideal goals, and to initiate a preliminary plan.

Professional Services | Fix IT Now

Hourly Remediation and Professional Consulting Services:

  • Per request and approval
    • World-class engineers available on a remote basis (US)
  • Same pre-paid rate for remote and onsite
    • Minimum 1 hour for remote control
    • Minimum 4 hours for on-site visit
    • Qualified and certified WorkMarket technicians
    • Scheduling and coordination included

 

 

Migrate365 | Move to the Microsoft Cloud

One Seat – covers all of the following:

  • Documents & email transfer from an on-premises server or other system
  • Automatically discover email environment and configure a migration plan that’s right for you
  • Identify the impact of migrating your file server to SharePoint Online with Microsoft Office 365
  • Perform identity mapping by scanning SharePoint, Active Directory, and Azure Active Directory
  • Monitor progress and output files into the Logs directory showing the summary and more detailed insights into the scenarios that could be impacted by migration
  • Data automatically synced before, during and after migration cutover
  • Full fidelity sync technology ensures no data loss on final data sync post-cutover
  • Account provisioning and DNS updates take place during Migration Sync
  • Desktop readiness and remediation:
    • Outlook configured to work with Microsoft Office 365
    • Local data moved as required
    • User’s previous Outlook experience recreated as closely as possible post-migration
  • Seat defined:
    • For billing purposes, any migrating top-level Public Folder or Mailbox (Individual, Shared, or Resource Room/Equipment) is considered a seat

 

 

Monthly HelpDesk365 | Remote IT Services

Your technical support on retainer for reactive IT services.

  • Limited to five (5) service tickets per month per seat
    • non-transferable to other seats or end-users
    • training and tutoring considered a service ticket
  • Service tickets initiated by email to [email protected] or via Microsoft Teams support channel (chat|audio/video call)
  • Remote desktop agent pre-installed for timely support sessions
  • Response time often within 5 minutes to but up to 5 hours
  • Standard business hours only (EST, CST, MST, PST)
  • Limited monitoring and reporting of critical events only
  • No hardware support — vendor liaison only
  • 100% remote | no onsite support
    • WorkMarket technicians deployed onsite by pre-paid request
    • Scheduling and coordination of onsite tech included
  • 7-day free trial

 

Annual HelpDesk365 | Remote IT Services

Your technical support on retainer for reactive IT services.

  • Limited to five (5) service tickets per month per seat
    • non-transferable to other seats or end-users
    • training and tutoring considered a service ticket
  • Service tickets initiated by email to [email protected] or via Microsoft Teams support channel (chat|audio/video call)
  • Remote desktop agent pre-installed for timely support sessions
  • Response time often within 5 minutes to but up to 5 hours
  • Standard business hours only (EST, CST, MST, PST)
  • Limited monitoring and reporting of critical events only
  • No hardware support — vendor liaison only
  • 100% remote | no onsite support
    • WorkMarket technicians deployed onsite by pre-paid request
    • Scheduling and coordination of onsite tech included
  • 30-day free trial

 

 

Optimum365 | Fully-Managed IT Support

All-inclusive and proactive IT services (per user per month):

  • 24/7 remote included
  • Vendor liaison and purchasing agent roles
  • Network documentation
  • Network health monitoring & reporting
  • Customer support ticketing portal and knowledge base
  • Security hardening with best practices
  • Microsoft 365 Business subscription included!
  • Complete Cloud Backup included
  • One license for one user and *all* of their devices to enjoy on-demand support throughout the year
  • Unlimited support incidents (tickets) per month
  • Covers Windows 10 Pro, MacOS, iOS, Android, all Office 365 plans (software and services), and cloud-to-cloud backup offered by RIT
  • Support of Line of Business (LOB) applications included
    • Must have current maintenance or service plan
    • Must have proper & complete licensing for every user
  • Infrastructure ramp-up project required prior to start of agreement
    • Computers and servers fully updated and running optimally
    • Printers under service plan
    • Mobile devices (phones and tablets) updated to recent model and current operating system
  • Ongoing training & coaching
  • Servers and network-attached devices not included

 

 

Backup365 | Cloud-to-Cloud Every 4 Hours

One User License:

  • 1 year of cloud-to-cloud, unlimited backup with lightning-fast search and one-click restore of Office 365 data:
    • SharePoint, OneDrive, Exchange, Office 365 Groups, and Microsoft Teams
    • Microsoft Teams conversations, calendar, files, and notebook
  • Six daily snapshots
  • Self-service restore

 

Microsoft 365
Office 365

PLANNING. MIGRATION. CONFIGURATION. DOCUMENTATION. TRAINING. SUPPORT. SECURITY. BACKUP. ADMINISTRATION. 

Resolute IT is a Microsoft certified consulting firm with a focus on Office 365 | Microsoft 365 cloud consulting — migration, configuration, maintenance, administration, cloud backup, security, helpdesk support, and ongoing training — all under the umbrella of our Optimum365 fully-managed IT services and even computer hardware repair (when under a specific agreement).

We offer just one all-inclusive, optimal, fully-managed IT managed services plan, which is standardized by device, software, and procedure. All are documented and accessible to you, while reporting and ticketing are inclusive, too. Microsoft 365 Business and SkyKick cloud backup are both included as standard features of the fully-managed monthly offering. It’s a proactive and mutually beneficial approach to keep your systems always available.

Our ongoing HelpDesk365 plan is *not* a proactive managed IT service, but it does provide access to our expertise, whether as an emergency request, scheduled training, or standard support on a limited basis.

Certified by CompTIA in 1999 with the A+ exams and again by Microsoft in 2007 as a Small Business Specialist.

Microsoft Office 365 Tech Support & HelpDesk

 

Protect Your Office 365 Experience


 
 

Migrate All of Your Data


 
 

 

HelpDesk 365


 

 

A Different Approach

Office 365 | Microsoft 365 consulting is our primary offering, but helping small firms with their technology is our passion. As Office 365 | Microsoft 365 is a cloud-based platform, we can perform 100% on a remote basis.

Similar to the way a general contractor would operate in the construction industry, we hire independent contractors for specific tasks as required, both onsite and remote. These are North American and certified engineers; and some are heralded Microsoft MVPs.

Office 365

Microsoft 365

Ease and Assurance

Business continuity is a mutual objective — we are partners with a common goal: You want to remain operational and therefore profitable, while Resolute IT benefits by avoidance of unexpected and untimely workloads.

Along with peace of mind, Resolute IT includes ongoing training and proactive support that empowers your workers and hones a competitive edge for your firm.

Included within this optimal IT support package is our cloud-to-cloud backup system with lightning-fast recovery of lost, damaged, deleted, or maliciously encrypted files (ransomware).

Microsoft Office 365 Migration

 Renovation

Whether you need to start from scratch or enhance your current systems, we can work together on a plan.

Productivity

Productivity

Keeping you and your employees up and running is a mutually beneficial and ongoing process.

Mobility

Mobility

Catering to the needs of today’s workers means business happens at any time and at any location. 

Analytics and Reporting

Analytics

Knowing the effect your technology investment has on your bottom line is critical to the health of your business. 

microsoft 365 consultant
Get to the cloud from on-premises servers by automated migration: assess your assets, plan, organize, configure accounts and security, and then we migrate your data.

microsoft teams devices

microsoft teams live training
Microsoft Teams Training courses for 1-100 students. Take 1 class, 3 classes (one level of three), or all 9 classes (three levels) of the entire course. Live Instructor. The first class is free.

Born in the cloud
with Microsoft Office 365

..included in your Optimal 365 package. Cloud backup, too.


Our Story


Always on the cutting edge, we strive to bring the most productive, secure and affordable new technologies to the small business.

We’ve come from beginnings as a 1996 web designer and a 1999 support technician for the US Census.  When our Cape Cod-based company (pleasantbay.NET) launched in January 2000, the transition from offering web design services to the hands-on skills of network and computer support began an exciting and rewarding journey.

Our move to Florida in 2008 meant the decommission of our on-premises servers. We moved to cloud-hosted Exchange email and SharePoint Online document storage. Once in the cloud, we’ve never looked back.

Our mission is to help the small business free themselves from archaic technologies, bringing cloud-based solutions to practical use.  While many cling to legacy servers, unsecured and unreliable VPN tunnels, legacy methods represent security risks and hidden costs. But we are moving to embrace the world of cloud computing by offering Microsoft Office 365 consulting, administration, backup, and training. We empower your teams with collaboration, industry compliance, and productivity tools such as Microsoft Teams — from anywhere at any time. 

Free Consultation – Schedule Now

 (727) 300-4940

 

No Obligation

Get a free 15-30 minute consultation without any pressure or expectations. Just free.

Microsoft Office 365 Consulting and HelpDesk

Service Area: United States | Remote

Please use the contact form below to submit any questions or requests about our remote services. Onsite professional services available upon request and at any US location. 

We normally respond within the hour, but certainly no later than 24 hours.

Due to chronic abuse of the web forms on this site, they have been removed.

Please click on the Outlook Calendar icon below to schedule a time for us to chat about Microsoft 365:

 

  Support Email

Phone | TextTeams Chat

(727) 300-4940

 Shipping Location

5726 126th Ave N, Unit H15, Clearwater, FL 33760

 

HelpDesk 365

Remote Help Desk Services per user per month. Limited to 5 tickets per month.

Optimum 365

Fully-Managed IT Services

Ongoing and proactive IT support. All-inclusive service per user + 5 devices. Cloud Backup + Microsoft 365 Business included.

No Contract – Help ASAP!

Pre-purchase consulting time at $36.50 per quarter-hour (4-Hour Minimum for Onsite).

No Obligation.

Schedule at your convenience.


 

Microsoft Office 365 Consultant | Help and Support | Annual HelpDesk | Cloud Services Provider

Thoughts

..about technology today.

Ready to get started?

Microsoft Office 365? Please use the following online calendar

to schedule your free 15-minute consult ↓


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