Last November, I answered a help-wanted email from a contractor that Microsoft hires to provide customer service for their Office 365 cloud services and software. The recruiter responded to my email and resumé with greater excitement than my own! We proceeded through a two-month-long hiring and subsequent onboarding process.
 
Right from the start, I was told that a wired internet connection was required, as well as a minimum download speed of 10 Mbps. I thought to myself, “That’s okay. I can use the Ethernet port on my mobile broadband router to run a cable directly into the Ethernet port on the computer that they would provide.” I went a step further and purchased a wireless router so that I could have a hard-wired solution for them, as well as wireless for my own personal devices.
 
And I took it yet another step further by ordering a new mobile broadband modem, one that promised greater speeds by the ability to lock onto specific cell towers. It arrived in a timely fashion and I proceeded to get it all set up. It worked, but then it didn’t – I could get slightly faster speeds, but it was an inconsistent connection.
 
During the first day of training, we were introduced to the employee manual, which stated explicitly, “mobile broadband is not acceptable”. Ugh. At first, I thought that maybe I shouldn’t mention anything. But overnight my wireless broadband internet service took a nose dive – I could barely get .10 Mbps let alone the required 10 Mbps. There was no way that I could bluff my way through such a condition. I sat down and wrote them a letter of resignation.
 
Because I was honest and upfront with them, they’ve designated my status as “Welcome to Return”, so all is not necessarily lost. But in the meantime, here I was stuck with having spent hundreds of dollars on equipment and I was still ‘dead in the water’ with almost no internet. I fiddled with settings, repositioned the device, rebooted, updated the firmware, fiddled, moved things around, added an antenna, removed the antenna…. Several days later, I now have stable, high-speed internet service! I’ve been getting 30-50 Mbps for the past 4 days straight. What a pleasure!
 
Of course, it was too late. The contractor had become aware of my unacceptable network configuration that violated our employment contract. My only direction forward was to resume my own businesses, dba Resolute IT for local work and Office 365 Tech Guy nationally. And I’m very glad to be back with renewed enthusiasm. But I was truly honored to be given the opportunity to work (indirectly) for the company that created the focus of my business – Microsoft Office 365.

If we haven’t spoken yet, then please either contact us by the form below, email , text , or schedule for a free 15-30 minute meeting to establish ideal goals and to initiate a preliminary plan.

Professional Services | Fix IT Now

Hourly Remediation and Professional Consulting Services:

          • Per request and approved proposal.
          • Same rate for remote and onsite.
            • Minimum 1 hour for remote control.
            • Minimum 4 hours for on-site visit.

Migrate 365 | Move to the Cloud

One Seat – covers all of the following:

          • Documents & Email transfer from on-premises server or other system
          • Automatically discover email environment and configure a migration plan that’s right for you.
          • Identify the impact of migrating your file server to SharePoint Online with Office 365.
          • Perform identity mapping by scanning SharePoint, Active Directory, and Azure Active Directory.
          • Monitor progress and output files into the Logs directory showing the summary and more detailed insights into the scenarios that could be impacted by migration.
          • Data automatically synced before, during and after migration cutover.
          • Full fidelity sync technology ensures no data loss on final data sync post-cutover.
          • Account provisioning and DNS updates take place during Migration Sync.
          • Desktop readiness and remediation:
            • Outlook configured to work with Office 365.
            • Local data moved as required.
            • User’s previous Outlook experience recreated as closely as possible post-migration.
          • Seat defined:
            • For billing purposes, any migrating top-level Public Folder or Mailbox (Individual, Shared, or Resource Room/Equipment) is considered a seat.

HelpDesk 365 | Remote IT Services

Your technical support on retainer for reactive IT services.

          • Limited to to five (5) incidents or service tickets per month per end-user
            • non-transferable to other end-users.
          • Service tickets initiated by email to [email protected] or via online scheduling calendar .
          • Remote desktop agent installed for quick support sessions.
          • Response time can be anywhere from 5 minutes to 5 hours.
          • Business hours only.
          • Limited monitoring and reporting of critical events.
          • Automated updates and patches
            • No verification.
          • No hardware support.
          • No onsite support, except by pre-paid request apart from this agreement.

Optimum 365 | Fully-Managed IT Services

All-inclusive and proactive IT services (per user per month):

          • 24/7 remote included.
          • Vendor liaison and purchasing agent roles.
          • Network documentation.
          • Network health monitoring & reporting.
          • Customer support ticketing portal and knowledge base.
          • Security hardening with best practices.
          • Microsoft 365 Business subscription included!
          • Complete Cloud Backup included.
          • One license for one user and *all* of their devices to enjoy on-demand support throughout the year.
          • Unlimited support incidents (tickets) per month.
          • Covers Windows 10 Pro, MacOS, iOS, Android, all Office 365 plans (software and services), and cloud-to-cloud backup offered by RIT.
          • Support of Line of Business (LOB) applications included.
            • Must have current maintenance or service plan
            • Must have proper & complete licensing for every user
          • Infrastructure ramp-up project required prior to start of agreement.
            • Computers and servers fully updated and running optimally.
            • Printers under service plan.
            • Mobile devices (phones and tablets) updated to recent model and current operating system.
          • Ongoing training & coaching.
          • Servers and network-attached devices not included.

Backup 365 | Cloud-to-Cloud Every 4 Hours

One User License:

          • 1 year of cloud-to-cloud, unlimited backup with lightning-fast search and one-click restore of Office 365 data:
            • SharePoint, OneDrive, Exchange, Office 365 Groups, and Microsoft Teams.
            • Microsoft Teams conversations, calendar, files, and notebook.
          • Six daily snapshots.
          • Self-service restore.

 

“Currently, according to Microsoft, more than half of all commercial (business) Office users are using Office 365 rather than standalone/perpetual Office. But during some point in the company’s fiscal 2019 (which kicks off on July 1, 2018), Microsoft is expecting two-thirds of its business Office customers will be using Office 365.“ – Mary Jo Foley  (10/10/2017)

Okay, so let’s just say that we remain just past the halfway point. Somewhere else I picked up another tidbit from Redmond VP, Brad Anderson, who told of Microsoft billing for more than 120 million Office 365 licenses (users) per month. Doing the math, when it hits the 2/3 mark, then there will be an additional 40 million people using Office 365 during this fiscal year topping out at 160 million licensed users per month.

Dollar amounts and corporate earnings aside, this is a massive demographic, especially in consideration of all the servers that will be retired, all the documents that will be uploaded, and all 40 million email accounts along with each account’s respective messages, contacts, calendars and tasks that will migrated from on-premise machines to data centers.

But with the new cloud platform brings new ways of getting things done. You’ll no longer save to the S:\ (shared) drive; instead you’ll save to a SharePoint library, that is, if you’re saving to a common repository of shared documents. Your own documents – those that you’re still getting ready to publish for the rest to view and modify – will be saved to your respective OneDrive, which is actually a hidden SharePoint document library itself.

And now that your original files sit in the cloud, they can be shared with a link, not by attachment to an email. When they’re shared in this manner, then multiple users can co-author the document simultaneously. No more passing around various versions of the same file. The real file gets modified right in front of you as you share it with colleagues.

Not much will change with email, except that you’ll likely spend less time in Outlook. Instead, you’ll be chatting away in Microsoft Teams, either by text in private or within a group chat scenario, perhaps while several are co-authoring a document and tossing ideas back and forth. And if the conversation dictates a meeting, then that can happen in an ad hoc private manner with up to 20 attendees or later on as a scheduled meeting. And the scheduled meeting can be audio only, or it can be a video meeting with up to 250 attendees.

“There is also an option for recordings to have automatic transcription, so that users can play back meeting recordings with closed captions and search for important discussion items in the transcript.” – Microsoft

And more than ever, we will work from anywhere. Teams meetings, for example, can be attended using your mobile device.

40 million more Office 365 users – that’s equivalent to the entire population of California.

We’re very careful about choosing our affiliations. Only the highest quality vendors become part of our offerings.

A case in point would be AppRiver, our Microsoft licensing provider for Office 365 and associated services. AppRiver not only provides the software licensing, but they support the product with their award-winning ‘Phenomenal Care’ helpdesk solution, as well.

When you call into AppRiver, they answer within 3 rings and present themselves in a friendly, polite and clear manner. 

This is your second line of support – your first call would be to our primary helpdesk line, but we can scale according to demand by leveraging AppRiver as an option.

Microsoft
Intel
Apple
Cisco Meraki
Dell EMC
HP Enterprise
Lenovo
Android
Plantronics
Polycom
Logitech
BitTitan
SkyKick
Sennheiser
D&H Distributing
AppRiver

 

Microsoft 365
Office 365

PLANNING. MIGRATION. CONFIGURATION. DOCUMENTATION. TRAINING. SUPPORT. SECURITY. BACKUP. ADMINISTRATION. 

Resolute IT is a Microsoft certified consulting firm with a focus on Office 365 | Microsoft 365 cloud consulting — migration, configuration, maintenance, administration, cloud backup, security, helpdesk support, and training — all under the umbrella of our Optimum 365 fully-managed IT services and even computer repair (when under an agreement).

We offer just one optimal, fully-managed IT services plan, which is standardized by device, software, and procedure. All are documented and accessible to you, while reporting and ticketing are inclusive, too. Microsoft 365 Business and SkyKick cloud backup are both included as standard features of the fully-managed monthly offering. It’s a proactive and mutually beneficial approach to keeping your systems always available.

Our ongoing HelpDesk 365 plan is not proactive managed IT service, but it provides access to our expertise, whether as an emergency request, scheduled training, or standard support on a limited basis.

Certified by CompTIA in 1999 with the A+ exams and again by Microsoft in 2007 as a Small Business Specialist.

Microsoft Office 365 Tech Support & HelpDesk
Support Number:

(727) 300-4940

 


 

 

 

A Different Approach

Office 365 | Microsoft 365 consulting is our primary offering, but helping people with their small businesses is our passion. As Office 365 | Microsoft 365 is a cloud-based platform, we can perform 100% of these cloud functions on a remote basis.

Just like a general contractor would do in the building trade, we hire independent contractors for specific tasks as required, both onsite and remote. These are North American and certified engineers, and some are heralded Microsoft MVPs.

Office 365

Office 365

Microsoft 365

Ease and Assurance

Business continuity is a mutual objective — we are partners with a common goal: You want to remain operational and therefore profitable, while Resolute IT benefits by avoidance of unexpected and untimely workloads.

Along with peace of mind, Resolute IT includes ongoing training and proactive support, empowering your workers while cultivating a competitive advantage for your firm.

Included within this optimal IT support package is our cloud-to-cloud backup system with the lightning-fast recovery of lost, damaged, deleted, or maliciously encrypted files (ransomware).

Microsoft Office 365 Migration

 Renovation

Whether you need to start from scratch or enhance your current systems, we can work together on a plan.

Productivity

Productivity

Keeping you and your employees up and running is a mutually beneficial and ongoing process.

Mobility

Mobility

Catering to the needs of today’s workers means business happens at any time and at any location. 

Analytics and Reporting

Analytics

Knowing the effect your technology investment has on your bottom line is critical to the health of your business. 

microsoft 365 consultant
Get to the cloud from on-premises servers by automated migration: assess your assets, plan, organize, configure accounts and security, and then we migrate your data.

microsoft teams devices

microsoft teams live training
Microsoft Teams Training courses for 1-100 students. Take 1 class, 3 classes (one level of three), or all 9 classes (three levels) of the entire course. Live Instructor. The first class is free.

Born in the cloud
with Microsoft Office 365

..included in your Optimal 365 package. Cloud backup, too.


Our Story


Always on the cutting edge, we strive to bring the most productive, secure and affordable new technologies to the small business.

We’ve come from beginnings as a 1996 web designer and a 1999 support technician for the US Census.  When our Cape Cod-based company (pleasantbay.NET) launched in January 2000, the transition from offering web design services to the hands-on skills of network and computer support began an exciting and rewarding journey.

Our move to Florida meant the decommission of our on-premises servers. We moved to cloud-hosted Exchange email and SharePoint document storage. Once in the cloud, we’ve never looked back.

Our mission is to help the small business rid themselves of archaic technologies, bringing cloud-based solutions to practical use.  While many cling to legacy servers, unsecured and unreliable VPN tunnels, legacy methods represent security risks and hidden costs. But we are moving to embrace the world of cloud computing by offering Microsoft Office 365 consulting, administration, backup, and training. We empower your teams with collaboration, industry compliance, and productivity tools such as Microsoft Teams — from anywhere at any time. 

Free Consultation – Schedule Now

 (727) 300-4940

 

No Obligation

Get a free 15-30 minute consultation without any pressure.

Microsoft Office 365 Consulting and HelpDesk

Service Area: United States | Remote

Please use the contact form below to submit any questions or requests about our remote services. Onsite professional services available upon request and at any US location. 

We normally respond within the hour, but certainly no later than 24 hours.

 

  Support Email

Phone | TextTeams Chat

(727) 300-4940

 Shipping Location

5726 126th Ave N, Unit H15, Clearwater, FL 33760

 

HelpDesk 365

Remote Help Desk Services per user per month < 5 users. Limited 5 tickets/month.

Optimum 365

Fully-Managed IT Services

Ongoing and proactive IT support. All-inclusive service per user + 5 devices. Cloud Backup + Microsoft 365 Business included.

No Contract – Help ASAP!

Pre-purchase consulting time at $140 per hour (4-Hour Minimum for Onsite).

No Obligation.

Schedule at your convenience.


 

Microsoft Office 365 Consultant | Help and Support | Annual HelpDesk | Cloud Services Provider

Thoughts

..about technology today.

Ready to get started?

Microsoft Office 365? Please use the following online calendar

to schedule your free 15-minute consult ↓


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