About 15 years ago, I had another Managed Services Provider (MSP) practice in another state. Our primary offering was Small Business Server 2003. This might sound familiar to you if you were in business then because almost everybody got on that ‘SBS train’.

The server would provide email services, as well as it would act as the file server. It did a lot more, but these two were the most common uses. The client would buy hardware, software, and client-access licenses, and we would be hired as the MSP to maintain all of that on a proactive basis, including an on-premises backup system set up to back up the on-premises data.

All that has changed. The 2019 version of that on-premises server scenario is now a bundle of cloud-based services, mostly consisting of Office 365 or some other version of it, such as Microsoft 365 Business. The email services are still Microsoft Exchange, but the Exchange server sits in a data center somewhere. The company documents still sit on a server, but that also sits in the data center. Backup still happens, but it’s a cloud-based service.

Microsoft is still the big vendor that it was then, but they’ve turned the small business technology paradigm on its head. For example:

  • As mentioned, Exchange is still the king of email services. Just like in the old days, the server synchronizes your email from server to devices. Whatever is deleted on the server gets removed from your devices and vice versa. The same goes for contacts, calendar items and tasks within Outlook.
  • In some cases, you were provided a space on the server for personal documents – those that were ‘works in progress’ before sharing them to the company repository. Now we have OneDrive for Business as our personal document storage and SharePoint as the common library for published documents.
  • Identity and security services were another function of the on-premises solution in the form of Active Directory Domain Services (AD DS). Your password was verified on the local server, which determined your access to specified files or folders.
  • Now it’s Azure Active Directory (Azure AD) that authenticates your identity, but there’s a new kid on the block for data protection, and that is Azure Information Protection (AIP).
  • AIP secures your documents at the document level; each document is unique to its creator and abides by the way that it’s been classified or labeled. It doesn’t matter where your document is stored (OneDrive, SharePoint, DropBox, or thumb drive) because the permissions of the document travel with the document. Whenever there’s an attempt to open a document, it ‘calls home’ to find out who has the rights that have been specified. But ‘calling home’ now means the Azure AD server and the integrated AIP services, not a local AD server.
  • Backup still happens from one disk to another, but now those disks sit in separate data centers. And as much as Office 365 inherently backs itself up, there is purging that happens on a regular basis at Microsoft, so if the version of a document is needed from 11 months ago, then our third-party cloud-backup service can be there for restoration functionality from archives.

In most cases and depending upon your unique needs, we provide a bundle of monthly services that includes your Office 365 licensing, as well as the backup seats. Of course, there is 24/7 helpdesk available and we will manage your devices, too. But ongoing training is also part of the deal.

At Resolute IT, we are resolute – we are not just there for you in the times of emergency, but we are on your side and acting on your behalf to ensure that you’re leveraging your technology most effectively.

 

Business Agility with Teams
One of the buzzwords heard often in business circles is ‘agile’ or more specifically, ‘business agility’.

Its origins lie in a group of software developers from the early 2000’s that strived to innovate with a more dynamic approach. They formed a manifesto that is described by the following concept and quoted here in its entirety:

“We are uncovering better ways of developing software by doing it and helping others do it. Through this work we have come to value:

  • Individuals and interactions over processes and tools
  • Working software over comprehensive documentation
  • Customer collaboration over contract negotiation
  • Responding to change over following a plan
That is, while there is value in the items on the right, we value the items on the left more.”

Manuel Palachuk describes business agility in today’s world as “highly accountable teams [with] more action than mantra.” He says, “It is managing the work, not the people.” He promises to cover this more in his upcoming book: Agile Service Delivery – The Secret To Making Work Flow

This modality screams of Microsoft Teams to me. What better way to dynamically accomplish tasks for the greater good than when sharing the fun within Teams? As a Teams member of a team, you can collaborate with colleagues on projects by co-authoring Word or Excel documents simultaneously. Communication happens anytime from anywhere by either chat, voice, or video calls. And it’s not just about working within the confines of the organization as Teams allows guest users. As Microsoft describes it, “Microsoft Teams is the hub for teamwork.”

A paradigm shift within the Microsoft Office 365 ecosystem has been the adoption of Microsoft Teams as the new voice platform; Teams is taking over where Skype for Business will eventually leave off. I’m currently using the Phone System and Calling Plan from Office 365 as my business telephone system. I run Teams constantly on my computer, however, I keep it running as an app on my mobile phone, too. When a call comes in, I hear it ringing through my Bluetooth headset that’s connected to my iPhone. But aside from mobile devices, the new IP desktop phones from Poly and AudioCodes are sporting large displays without a physical touchpad – the screen *is* the touchpad, as well as it displays your colleagues’ smiling faces during an online meeting. Put any of these telephony devices in the hands or on the desks of your home-based end-users and they’ll become virtually down the hall, not only to you as the leader, but to other Teams members and yet reachable by the outside world.

But back to agility – I see a trend. I see businesses leaving the concept of even having a building or headquarters any longer. Workers can remain productive from home or they can stake out some co-working space such as offered by WeWork and many others. Hardly a day goes by that I don’t hear of a fellow IT consultant who has been tasked with the challenge to accommodate remote workers due to the downsizing of a company’s workspace. More often than not, I listen to them agonize as they attempt to bring legacy ways to the modern world. But again and with the fundamental need to feel the presence of fellow collaborators, what better way to keep connected with the rest of the team than with Teams?

I might not describe ‘business agility’ with the insight and clarity as Mr. Palachuk might within his upcoming book, but it’s become overwhelmingly evident that Teams will be there as the ideal platform when you want to become an agile company.

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Jackson office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Bozeman office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Billings office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Tucumcari office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Carlsbad office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Roswell office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Taos office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Gallup office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.