OneNote isn’t just a throw-all repository for all that you’ve clipped from the web or meeting notes that you took and forgot about. It can be a powerful system for storing your files where you can access them not just from their actual location in OneDrive, but these files can be accessed from anywhere that you put them within the OneNote hierarchy of:

Notebooks | Section Groups | Sections | Pages and Subpages

Let’s say you have a photo that you took while on vacation. The photo is of a unique menu found on a whiteboard at a Farmers Market that listed the ingredients, so you’d like to recreate the dish at home. You might create an album of your vacation experience within OneNote, but you also might want to add that menu to a collection of recipes that you keep within OneNote.

You might have a Notebook called Personal. Within that notebook is a Section Group called Vacations. As a Section within that Section Group is Sarasota. The Sarasota Section has a Page called Farmer’s Market. And under the Farmer’s Market Page is a Subpage containing the photo of the menu and you’ve entitled the Page as Menu Photo.

Personal | Travel | Sarasota | Farmer’s Market | Menu Photo

The same photo might want to be found under a Section for Recipes.

Personal | Health | Food | Recipes | Menu Photo

Either way, the original image document remains within your OneDrive repository, so that menu photo can be found by navigating through folders and then files within your locally cached files under File Explorer (Windows) or Finder (Mac).

And while still within OneNote, you don’t have to click through nested Subpages, Pages, or Sections for your file. The search functionality in OneNote is brilliantly fast, that is, if you use key search terms within the titles of your Pages.

Method: Use the Insert menu within the OneNote ribbon to choose a file, picture or PDF to insert into any given Page.

If we have communicated and agreed upon the best Office 365 services plan for you going forward and the option is available below, then please choose the respective PURCHASE button. Otherwise, a customized invoice will be sent to you as it’s considered appropriate for the given scope of services to be provided. If we haven’t spoken yet, then please either contact us by the form below, email, text, or schedulea free 15-30 minute meeting to initiate a preliminary plan.

Annual HelpDesk – $250 Per Person Per Year

  • One Year of Remote-Only Technical Support:
    • One license for one user and *all* of their devices.
    • On-demand support throughout the year.
    • Limited to five support incidents (tickets) per month per organization.
      • Each ticket or incident not to exceed any of the following:
        • 1 phone call
        • 10 email replies
        • 10 chat or text sessions
          • Microsoft Teams
          • Microsoft Skype
          • Facebook Messenger
          • Mobile text
    • Covers support for Windows 10, MacOS, iOS, Android, all Office 365 plans (software and services), and Complete Annual Cloud Backup.
    • Support of Line of Business (LOB) applications requires Managed IT Services agreement.
    • Any services provided beyond this scope will be billed at Professional Services rate.
    • Requires automatic payments via credit card billed in advance of services.
    • Maximum 5 seats per organization.
    • Ongoing training.

Monthly HelpDesk – $30 Per Person Per Month (+ $120 First Hour)

  • One Month of Remote-Only Technical Support:
    • One license for one user and *all* of their devices
    • On-demand support throughout the one-month term.
    • Limited to five support incidents (tickets) per month per organization.
      • Each ticket or incident not to exceed any of the following:
        • 1 phone call
        • 10 email replies
        • 10 chat or text sessions
          • Microsoft Teams
          • Microsoft Skype
          • Facebook Messenger
          • Mobile text
    • Covers Windows 10, MacOS, iOS, Android, all Office 365 plans (software and services), and cloud-to-cloud backup offered by RIT.
    • Support of Line of Business (LOB) applications requires Managed IT Services agreement.
    • Any services provided beyond this scope will be billed at Professional Services rate.
    • Requires automatic payments via credit card billed in advance of service, plus:
      • First hour billed at the hourly rate for Professional Services.
    • Maximum 5 seats per organization.
    • Ongoing training.

Professional Services – $120 Per Hour Pre-Paid

  • Hourly Remediation and Professional Consulting Services:
    • Per request and approved proposal.
    • Minimum one hour required to initiate Monthly HelpDesk.
    • Same rate for remote and onsite.
      • Minimum 1 hour for remote control.
      • Minimum 4 hours for on-site visit.

Complete Cloud Backup – $100 Per Seat Per Year

  • One User License:
    • 1 year of cloud-to-cloud, unlimited backup with lightning-fast search and one-click restore of Office 365 data:
      • SharePoint, OneDrive, Exchange, Office 365 Groups, and Microsoft Teams.
        • Microsoft Teams conversations, calendar, files, and notebook.
    • Six daily snapshots.

Managed IT Services – $150 Per Person Per Month

  • All-inclusive and proactive IT services (per user per month):
    • Remote and onsite calls included.
    • Vendor liaison and purchasing agent roles.
    • Network documentation.
    • Network health reporting.
    • Customer support ticketing portal and knowledge base.
    • Security hardening with best practices.
    • Complete Annual Cloud Backup included.
    • One license for one user and *all* of their devices to enjoy on-demand support throughout the year.
    • Unlimited support incidents (tickets) per month.
    • Covers Windows 10 Pro, MacOS, iOS, Android, all Office 365 plans (software and services), and cloud-to-cloud backup offered by RIT.
    • Support of Line of Business (LOB) applications included.
      • Must have current maintenance or service plan
      • Must have proper & complete licensing for every user
    • Infrastructure ramp-up project required prior to start of agreement.
      • Computers and servers fully updated and running optimally
      • Printers under service plan
      • Mobile devices (phones and tablets) updated to recent model and current OS
        • Only iOS and Android
      • Internet service(s)
        • Two for failover and load-balancing
      • Local Area Network (wired and secured wireless)
        • Gigabit certification
        • Clean and orderly communications closet
        • Separate guest WiFi network
      • Billed as an hourly project under Professional Services
    • Ongoing training & coaching.

Documents and Mailbox Migration – $250 Per Person One-Time Fee

  • One Seat – covers all of the following:
    • Automatically discover email environment and configure a migration plan that’s right for you.
    • Identify the impact of migrating your file server to SharePoint Online with Office 365.
    • Perform identity mapping by scanning SharePoint, Active Directory, and Azure Active Directory.
    • Monitor progress and output files into the Logs directory showing the summary and more detailed insights into the scenarios that could be impacted by migration.
    • Data automatically synced before, during and after migration cutover.
    • Full fidelity sync technology ensures no data loss on final data sync post-cutover.
    • Account provisioning and DNS updates take place during Migration Sync.
    • Desktop readiness and remediation:
      • Outlook configured to work with Office 365.
      • Local data moved as required.
      • User’s previous Outlook experience recreated as closely as possible post-migration.
    • Seat defined:
      • For billing purposes, any migrating top-level Public Folder or Mailbox (Individual, Shared, or Resource Room/Equipment) is considered a seat.

 

Too many equate Office 365 with the old Office suite of software and that they now have to pay for it on a constant basis. It is so much more than desktop software – it’s a bundle of software and services meant to enable productivity anywhere and at any time.

 

I’m going to assume that you already know about the legacy apps, such as Outlook, Word, and Excel. But do you use OneNote, OneDrive, Planner, To-Do, Teams or SharePoint? What about Bookings, Flow, Power BI, or Forms?

 

Of these that I’ve listed above, the most productivity might be realized by the adoption of just two: OneNote and Microsoft Teams. And these two apps go hand-in-hand as OneNote can reside within Teams as an integrated app within one of the navigational tabs found across the top of the Teams app.

 

Other Team members can co-author the OneNote Notebook – that is, they can edit the same content at the same time, no matter whether they’re working from the same office space or not. And if they wish to communicate in regard to the content, then members can instantly engage in a one-to-one or one-to-many chat. And that chat can be converted to an audio or audio/video meeting at any time.

 

In truth, OneDrive and SharePoint can be considered part of this mix because when a person shares a document in Microsoft Teams, that document is shared with another Team member from the sharing member’s OneDrive location. And when that document is published to the Files tab in Microsoft Teams, then that file becomes a common item in the document library of the Team in SharePoint. OneNote notebooks are also stored in OneDrive.

 

Microsoft Teams is part of a paradigm shift in the way that we think about online collaboration. The old method of emailing documents as an attachment is wrong on many fronts and warrants another conversation. The modern workplace is mobile and it’s dynamic. And in terms of productivity, there is no comparison to the ability to collaborate in real time from anywhere as we can do in Microsoft Teams.

 

We’re very careful about choosing our affiliations. Only the highest quality vendors become part of our offerings.

A case in point would be AppRiver, our Microsoft licensing provider for Office 365 and associated services. AppRiver not only provides the software licensing, but they support the product with their award-winning ‘Phenomenal Care’ helpdesk solution, as well.

When you call into AppRiver, they answer within 3 rings and present themselves in a friendly, polite and clear manner. 

This is your second line of support – your first call would be to our primary helpdesk line, but we can scale according to demand by leveraging AppRiver as an option.

Microsoft
Intel
Apple
Cisco Meraki
Dell EMC
HP Enterprise
Lenovo
Android
Plantronics
Polycom
Logitech
BitTitan
SkyKick
Sennheiser
D&H Distributing
AppRiver

 

MICROSOFT OFFICE 365

MIGRATION. CONFIGURATION. TRAINING. SUPPORT. BACKUP. ADMINISTRATION. 

Resolute IT is a Microsoft certified consulting firm with a focus on Office 365 cloud-computing — configuration, maintenance, cloud backup, helpdesk support, and training, as well as overall managed IT services. 

A critical step to the cloud is the transfer or migration of your documents and email data (messages, calendars, and contacts) from your current file server and/or email server. If this isn’t already accomplished, then our migration services will ensure an accurate and complete transfer.

Ongoing helpdesk provides immediate access to our expertise, whether as an emergency response, scheduled training, or backend support, such as in the case of new accounts or password resets.

For businesses with five or more end-users, we offer customized IT managed services plans as a more proactive approach to keep your systems always available. HelpDesk included.

Certified by CompTIA in 1999 with their A+ exams and again by Microsoft in 2007 as a Small Business Specialist.

Tampa | St Petersburg | Clearwater | Sarasota | Bradenton | Remote Support

Microsoft Office 365 Tech Support & HelpDesk

(727) 203-6959 call | text

Schedule Free 30-Minute Consult

 

 

FREE OFFICE 365 ADOPTION & SUCCESS GUIDES

  

 

 

A Different Approach

Office 365 consulting is our primary offering, but helping people with their small businesses is our passion. As Office 365 is a cloud-based platform, we can perform 100% of these cloud functions on a remote basis.

Just like a general contractor in the building trade, we hire sub-contractors for specific tasks and in required locations. These are US-based, but internationally-respected professionals (MVP’s).

office 365

Ease and Assurance

Business continuity is a mutual objective – we are partners with a common goal: You want to remain operational and therefore profitable, while Resolute IT profits by avoiding unexpected and untimely workloads using proactive measures.

Above peace of mind, Resolute IT includes ongoing training and support with all support packages, enabling your workers while cultivating a competitive company advantage.

Included within these IT support packages is our cloud-to-cloud backup systems with lightening fast recovery of lost, damaged, deleted, or maliciously encrypted files.

Microsoft Office 365 Migration

 Renovation

Whether you need to start from scratch or enhance your current systems, we can work together on a plan.

Productivity

Productivity

Keeping you and your employees up and running with your technology systems is an ongoing process.

Mobility

Mobility

Catering to the needs of today’s workers means business happens everywhere and anywhere. 

Analytics and Reporting

Analytics

Knowing the effect your technology investment has on your bottom line is critical to the health of your business. 

PLAN and COMMUNICATE

 

 


It all starts with an earnest plan by assessing your assets, then accounts configuration, and then migration of data.

Microsoft Teams
One way that our in-house support team provides ongoing training is by remote assistance within Microsoft Teams.

Succeed in Business with Microsoft Office 365

Resolute IT is owned and operated by Scott Abbotts


Our Story

Always on the cutting edge, we strive to bring the most productive, secure and affordable new technologies to the small business.

We’ve come from beginnings as a 1996 web designer and a 1999 support technician for the US Census.  When our Cape Cod-based company (pleasantbay.NET) launched in January 2000, the transition from offering web design services to the hands-on skills of network and computer support began an exciting and rewarding journey.

Our current hopes and goals are to help the small business rid themselves of archaic technologies, bringing cloud-based solutions to practical use.  Some technology providers are hanging onto their customers’ servers, VPN tunnels and ‘keys to the kingdom’ for dear life as these on-premise devices and legacy methods represent hourly billing to them. But we are moving to embrace the world of cloud computing by offering Microsoft Office 365 consulting, management and training. We enable team-based collaboration with Microsoft’s productivity tools — from anywhere. 

Tampa | St Petersburg | Clearwater | Sarasota | Bradenton | Remote

(727) 203-6959

Free Consultation – Schedule Now

 

Managed Services


..might simply mean proactive monitoring and maintenance. But it might also include a greater variety of bundled services.

In the case of Resolute IT’s offerings, most all of these bundled services are cloud-based in nature. For instance, we place a software RMM agent that runs on your local machines, but it communicates with a cloud-based server to enable automated updating and collection of system-related data (not personal data).

With OneDrive and SharePoint within Office 365, every desktop machine synchronizes with the Microsoft Cloud (data centers), while a cached copy is normally synced on the local computer – files can be designated to be synced or not, depending on storage capacity or limitations.

And while your primary data store remains inherently backed up to the Microsoft cloud data centers, another cloud-based service provides redundancy and quick recovery with convenient cloud-to-cloud backup in the case of accidental file deletion, malicious data destruction, or ransomware attacks.

The most important word here is “customized”.  No two companies are the same. We put together a unique package to meet your specific needs meeting your desired budget.

But especially as each situation is unique and deserves special attention, we generally aspire to avoid hourly rates for emergencies. We base our pricing and levels of service on proactive prevention. Compensation is part of an ongoing and mutual agreement that mandates predictable costs and predictable actions.

In general, we offer just one subscription plan that includes all services for approximately $150 per month per user.

Prior to an ongoing agreement, migration from your previous email vendor, as well as data migration from your on-premise server or cloud location, must be performed at an estimated flat fee of $200 per mailbox/user. And before that, your network’s health must be optimized, including failover internet service.

Remote HelpDesk

..includes remote-only support during specified business hours. Limits apply.

Offered to consumers and micro-businesses (less than 5 end-users).

Annual Fee: $250 per user
Biannual Fee: $150 per user

No Obligation

Get a free 15-30 minute consultation without any pressure.

Microsoft Office 365 Consulting and HelpDesk

Tampa | St Petersburg | Clearwater | Sarasota | Bradenton | Largo | Remote

Please use the contact form below to submit any questions or requests about our remote or onsite services. Onsite requires four hours to be prepaid.

We normally respond within the hour, but certainly no later than 24 hours.

Also, see us at Office 365 Tech Guy.

 

  Support Email

Phone | TextTeams Chat

(727) 203-6959

Address

5726 126th Ave N, Unit H15, Clearwater, FL 33760 (shipping only)

Newsletter: Office 365 Insights

 

Remote HelpDesk

$30

Remote Help Desk Services per user per month < 5 users. 1 Hr Service Req’d.

Purchase

Managed IT Services

$150

Ongoing and proactive IT support. All-inclusive service per user + 5 devices. Remote + OnSite + Backup included.

Purchase

No Contract – Help ASAP!

$120

Pre-purchase consulting time at $120 per hour (4-Hour Minimum for Onsite).

Purchase

No Obligation.

Schedule at your convenience.


 

Microsoft Office 365 Consultant | Help and Support | Annual HelpDesk | Cloud Services Provider

Thoughts

..about technology today.

Ready to get started?

Microsoft Office 365? Please use the following online calendar

to schedule your free 15-minute consult ↓


Schedule Now


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