People let their email pile up. Some let it get to astronomical levels, which used to (still does in some cases) impact the performance of their local system. But it doesn’t matter anymore, that is, if you leverage all the free space provided by your Office 365 subscription.

By using In-Place Archiving and a Retention Policy, you can automate the process so that your primary mailbox never becomes unwieldy and your Archive mailbox never runs out of space.

NOTE: The In-Place Archive mailbox should not be confused with the default Archive *folder* within your primary mailbox, although these can work together as described later on.

The screenshot below shows my email account in ‘Outlook on the web’ – the web-based version of Outlook that reflects the contents of the Exchange mail server’s contents for this respective mailbox.

In my case, Archive1 below happens to refer to the default Archive *folder* within my primary mailbox in Outlook. When I click on the Archive  button (in Outlook desktop on the Mac), this easily processes mail from the Inbox folder to the Archive folder as a kind of temporary holding bin.

By right-clicking on a *folder* like Archive1 above, you can assign Messaging Records Management (MRM) policies, such as moving all items to the In-Place Archive after 30 days. In this case, I send the most inconsequential email messages to the Archive folder within my primary mailbox by clicking the Archive rather than the Delete button. But after 30 days, it automatically gets moved to the In-Line Archive mailbox, which expands automatically as space is needed.

Below we can how my Office 365/Exchange Online user account is split into three sections:

  1. Primary Mailbox
  2. In-Place Archive
  3. Recoverable items (topic of another conversation)

A little quick math shows that I have 270 GB of mailbox storage. And after 5 years (since 2014), I’ve only accumulated about 27 GB of email content or about 10% of total storage capacity. That is, until the In-Place Archive automatically kicks in and expands.

 


 

“Archiving in Office 365 (also called In-Place Archiving) provides users with additional mailbox storage space. After you turn on archive mailboxes, users can access and store messages in their archive mailboxes by using Microsoft Outlook and Outlook Web App. Users can also move or copy messages between their primary mailbox and their archive mailbox. They can also recover deleted items from the Recoverable Items folder in their archive mailbox by using the Recover Deleted Items tool.”

If we have communicated and agreed upon the best Office 365 services plan for you going forward and the option is available below, then please choose the respective PURCHASE button. Otherwise, a customized invoice will be sent to you as it’s considered appropriate for the given scope of services to be provided. If we haven’t spoken yet, then please either contact us by the form below, email, text, or schedulea free 15-30 minute meeting to initiate a preliminary plan.

Annual HelpDesk – $250 Per Person Per Year

  • One Year of Remote-Only Technical Support:
    • One license for one user and *all* of their devices.
    • On-demand support throughout the year.
    • Limited to five support incidents (tickets) per month per organization.
      • Each ticket or incident not to exceed any of the following:
        • 1 phone call
        • 10 email replies
        • 10 chat or text sessions
          • Microsoft Teams
          • Microsoft Skype
          • Facebook Messenger
          • Mobile text
    • Covers support for Windows 10, MacOS, iOS, Android, all Office 365 plans (software and services), and Complete Annual Cloud Backup.
    • Support of Line of Business (LOB) applications requires Managed IT Services agreement.
    • Any services provided beyond this scope will be billed at Professional Services rate.
    • Requires automatic payments via credit card billed in advance of services.
    • Maximum 5 seats per organization.
    • Ongoing training.

Monthly HelpDesk – $30 Per Person Per Month (+ $120 First Hour)

  • One Month of Remote-Only Technical Support:
    • One license for one user and *all* of their devices
    • On-demand support throughout the one-month term.
    • Limited to five support incidents (tickets) per month per organization.
      • Each ticket or incident not to exceed any of the following:
        • 1 phone call
        • 10 email replies
        • 10 chat or text sessions
          • Microsoft Teams
          • Microsoft Skype
          • Facebook Messenger
          • Mobile text
    • Covers Windows 10, MacOS, iOS, Android, all Office 365 plans (software and services), and cloud-to-cloud backup offered by RIT.
    • Support of Line of Business (LOB) applications requires Managed IT Services agreement.
    • Any services provided beyond this scope will be billed at Professional Services rate.
    • Requires automatic payments via credit card billed in advance of service, plus:
      • First hour billed at the hourly rate for Professional Services.
    • Maximum 5 seats per organization.
    • Ongoing training.

Professional Services – $120 Per Hour Pre-Paid

  • Hourly Remediation and Professional Consulting Services:
    • Per request and approved proposal.
    • Minimum one hour required to initiate Monthly HelpDesk.
    • Same rate for remote and onsite.
      • Minimum 1 hour for remote control.
      • Minimum 4 hours for on-site visit.

Complete Cloud Backup – $100 Per Seat Per Year

  • One User License:
    • 1 year of cloud-to-cloud, unlimited backup with lightning-fast search and one-click restore of Office 365 data:
      • SharePoint, OneDrive, Exchange, Office 365 Groups, and Microsoft Teams.
        • Microsoft Teams conversations, calendar, files, and notebook.
    • Six daily snapshots.

Managed IT Services – $150 Per Person Per Month

  • All-inclusive and proactive IT services (per user per month):
    • Remote and onsite calls included.
    • Vendor liaison and purchasing agent roles.
    • Network documentation.
    • Network health reporting.
    • Customer support ticketing portal and knowledge base.
    • Security hardening with best practices.
    • Complete Annual Cloud Backup included.
    • One license for one user and *all* of their devices to enjoy on-demand support throughout the year.
    • Unlimited support incidents (tickets) per month.
    • Covers Windows 10 Pro, MacOS, iOS, Android, all Office 365 plans (software and services), and cloud-to-cloud backup offered by RIT.
    • Support of Line of Business (LOB) applications included.
      • Must have current maintenance or service plan
      • Must have proper & complete licensing for every user
    • Infrastructure ramp-up project required prior to start of agreement.
      • Computers and servers fully updated and running optimally
      • Printers under service plan
      • Mobile devices (phones and tablets) updated to recent model and current OS
        • Only iOS and Android
      • Internet service(s)
        • Two for failover and load-balancing
      • Local Area Network (wired and secured wireless)
        • Gigabit certification
        • Clean and orderly communications closet
        • Separate guest WiFi network
      • Billed as an hourly project under Professional Services
    • Ongoing training & coaching.

Documents and Mailbox Migration – $250 Per Person One-Time Fee

  • One Seat – covers all of the following:
    • Automatically discover email environment and configure a migration plan that’s right for you.
    • Identify the impact of migrating your file server to SharePoint Online with Office 365.
    • Perform identity mapping by scanning SharePoint, Active Directory, and Azure Active Directory.
    • Monitor progress and output files into the Logs directory showing the summary and more detailed insights into the scenarios that could be impacted by migration.
    • Data automatically synced before, during and after migration cutover.
    • Full fidelity sync technology ensures no data loss on final data sync post-cutover.
    • Account provisioning and DNS updates take place during Migration Sync.
    • Desktop readiness and remediation:
      • Outlook configured to work with Office 365.
      • Local data moved as required.
      • User’s previous Outlook experience recreated as closely as possible post-migration.
    • Seat defined:
      • For billing purposes, any migrating top-level Public Folder or Mailbox (Individual, Shared, or Resource Room/Equipment) is considered a seat.

 

Within the Outlook ribbon, there’s a big button that says Archive. If you select a message and click that button, the message will be sent to the Archive folder. This is a system folder and cannot be deleted, but it’s really just a folder under your primary Inbox, so this particular Archive still uses up your allotment of space on the mail server.

 

Depending on your Office 365 subscription plan, there are differing capacities for the primary mailbox. But all Office 365 plans that include Exchange Online (basic cloud-based email service) have another Archive location, which is essentially another mailbox, just tied to your own email account.

 

This other Archive location effectively doubles the size of your mailbox. For example, if you have Office 365 Business Premium, then you get 50 GB of storage space for your primary mailbox and 50 GB of storage space for your Online Archive or In-Place Archive – no one seems to agree on which is the most current or correct name. (In the Outlook for Mac email client, this online archive folder shows up as ‘Online Archive’. In Outlook for Windows, it shows up as ‘Online Archive – [email protected]’. In Outlook on the web, it shows up as ‘In-Place Archive – Your Name’.) Whatever you call it, its capacity is also 50 GB, however, it’s an ever-expanding capacity, automatically adjusting at 10 GB intervals, so it’s really an unlimited repository.

 

The way that you offload mail items to this ever-expanding online repository is by way of retention policies. You might have a policy that dictates all mail items under your Inbox older than 1 year will automatically be moved to the Online Archive. When all of these items arrive in the Online archive according to the policy, the sub-folder hierarchy reflects your primary Inbox and its folders. So if you have a folder called News under your Inbox, then a News folder will be created in the Online Archive along with the contents that are older than one year.

 

So similar to Inbox Rules, a Retention Policy is an automatic way to organize your email and take advantage of a vast storage space.

“Currently, according to Microsoft, more than half of all commercial (business) Office users are using Office 365 rather than standalone/perpetual Office. But during some point in the company’s fiscal 2019 (which kicks off on July 1, 2018), Microsoft is expecting two-thirds of its business Office customers will be using Office 365.“ – Mary Jo Foley  (10/10/2017)

Okay, so let’s just say that we remain just past the halfway point. Somewhere else I picked up another tidbit from Redmond VP, Brad Anderson, who told of Microsoft billing for more than 120 million Office 365 licenses (users) per month. Doing the math, when it hits the 2/3 mark, then there will be an additional 40 million people using Office 365 during this fiscal year topping out at 160 million licensed users per month.

Dollar amounts and corporate earnings aside, this is a massive demographic, especially in consideration of all the servers that will be retired, all the documents that will be uploaded, and all 40 million email accounts along with each account’s respective messages, contacts, calendars and tasks that will migrated from on-premise machines to data centers.

But with the new cloud platform brings new ways of getting things done. You’ll no longer save to the S:\ (shared) drive; instead you’ll save to a SharePoint library, that is, if you’re saving to a common repository of shared documents. Your own documents – those that you’re still getting ready to publish for the rest to view and modify – will be saved to your respective OneDrive, which is actually a hidden SharePoint document library itself.

And now that your original files sit in the cloud, they can be shared with a link, not by attachment to an email. When they’re shared in this manner, then multiple users can co-author the document simultaneously. No more passing around various versions of the same file. The real file gets modified right in front of you as you share it with colleagues.

Not much will change with email, except that you’ll likely spend less time in Outlook. Instead, you’ll be chatting away in Microsoft Teams, either by text in private or within a group chat scenario, perhaps while several are co-authoring a document and tossing ideas back and forth. And if the conversation dictates a meeting, then that can happen in an ad hoc private manner with up to 20 attendees or later on as a scheduled meeting. And the scheduled meeting can be audio only, or it can be a video meeting with up to 250 attendees.

“There is also an option for recordings to have automatic transcription, so that users can play back meeting recordings with closed captions and search for important discussion items in the transcript.” – Microsoft

And more than ever, we will work from anywhere. Teams meetings, for example, can be attended using your mobile device.

40 million more Office 365 users – that’s equivalent to the entire population of California.

We’re very careful about choosing our affiliations. Only the highest quality vendors become part of our offerings.

A case in point would be AppRiver, our Microsoft licensing provider for Office 365 and associated services. AppRiver not only provides the software licensing, but they support the product with their award-winning ‘Phenomenal Care’ helpdesk solution, as well.

When you call into AppRiver, they answer within 3 rings and present themselves in a friendly, polite and clear manner. 

This is your second line of support – your first call would be to our primary helpdesk line, but we can scale according to demand by leveraging AppRiver as an option.

Microsoft
Intel
Apple
Cisco Meraki
Dell EMC
HP Enterprise
Lenovo
Android
Plantronics
Polycom
Logitech
BitTitan
SkyKick
Sennheiser
D&H Distributing
AppRiver

 

 

Microsoft Teams Collaboration
The Non-Flat Earth

During periods in our human history, some believed that the Earth was flat. And evidently, some still do! But as Pythagoras and others have proved otherwise, we have experienced a paradigm shift in how we perceive our world. We’ve reluctantly let go of long-held myths and adopted a new mode of thought.

In 1992, a group of about 100 scientists sent the first email attachment. Some were aghast, exclaiming what an obscene waste of bandwidth it was. Twenty-six years later, we think nothing of sending a massive file attached to an Outlook message.

But aside from file size and bandwidth concerns, we should consider other worries today. As we’ve adopted email as the primary collaboration vehicle, we continue to swap versions of files back and forth creating dozens, perhaps hundreds, of versions of the file with most iterations slightly different than the other. And of course, we have to find the corresponding message buried within our Inbox and then open that attached file to know how they differ, which is a blatant waste of time and productivity.

 

Now comes along came SharePoint. And OneDrive, too, which is actually a hidden SharePoint library. We can now share a link to a file as it remains in its place. The single file resides in its single location, yet it lives a dynamically unique life. When a link is used to access that file, we will open and view the most current version, sometimes so current that we are viewing a colleague co-author that document in real time right there on the computer screen.

This real-time scenario and unique document sharing is never more evident than when collaborating within Microsoft Teams. If we’ve shared a file while in a 1-to-1 Teams chat, then that file resides within the OneDrive document library of the person that shared the file. If we share a file to a Team or rather to a Teams’ Channel, then the file resides within the SharePoint document library and the sub-folder that corresponds to that particular Channel.

But when an Office document is opened while in Microsoft Teams, the document appears right there within the Teams environment. We can chat with co-workers in the right-hand rail alongside the document. And we can create an impromptu meeting to discuss edits without ever leaving the Teams interface.

Aside from the mechanics of what goes where within SharePoint, files need to remain in their designated online location and not be copied as disparate versions within various emails as attachments. Also, when a file is stored in this manner, then a history of the file remains available – if needs must, then you can revert to a previous iteration.

We have to step outside of our box and look at collaboration from a new perspective. Just because we did it one way for so many years does not make it right today.

Scott Abbotts | https://resolute-it.com | https://office365techguy.com

 

 

MICROSOFT OFFICE 365

MIGRATION. CONFIGURATION. TRAINING. SUPPORT. BACKUP. ADMINISTRATION. 

Resolute IT is a Microsoft certified consulting firm with a focus on Office 365 cloud-computing — configuration, maintenance, cloud backup, helpdesk support, and training, as well as overall managed IT services. 

A critical step to the cloud is the transfer or migration of your documents and email data (messages, calendars, and contacts) from your current file server and/or email server. If this isn’t already accomplished, then our migration services will ensure an accurate and complete transfer.

Ongoing helpdesk provides immediate access to our expertise, whether as an emergency response, scheduled training, or backend support, such as in the case of new accounts or password resets.

For businesses with five or more end-users, we offer customized IT managed services plans as a more proactive approach to keep your systems always available. HelpDesk included.

Certified by CompTIA in 1999 with their A+ exams and again by Microsoft in 2007 as a Small Business Specialist.

Tampa | St Petersburg | Clearwater | Sarasota | Bradenton | Remote Support

Microsoft Office 365 Tech Support & HelpDesk

(727) 203-6959 call | text

Schedule Free 30-Minute Consult

 

 

FREE OFFICE 365 ADOPTION & SUCCESS GUIDES

  

 

 

A Different Approach

Office 365 consulting is our primary offering, but helping people with their small businesses is our passion. As Office 365 is a cloud-based platform, we can perform 100% of these cloud functions on a remote basis.

Just like a general contractor in the building trade, we hire sub-contractors for specific tasks and in required locations. These are US-based, but internationally-respected professionals (MVP’s).

office 365

Ease and Assurance

Business continuity is a mutual objective – we are partners with a common goal: You want to remain operational and therefore profitable, while Resolute IT profits by avoiding unexpected and untimely workloads using proactive measures.

Above peace of mind, Resolute IT includes ongoing training and support with all support packages, enabling your workers while cultivating a competitive company advantage.

Included within these IT support packages is our cloud-to-cloud backup systems with lightening fast recovery of lost, damaged, deleted, or maliciously encrypted files.

Microsoft Office 365 Migration

 Renovation

Whether you need to start from scratch or enhance your current systems, we can work together on a plan.

Productivity

Productivity

Keeping you and your employees up and running with your technology systems is an ongoing process.

Mobility

Mobility

Catering to the needs of today’s workers means business happens everywhere and anywhere. 

Analytics and Reporting

Analytics

Knowing the effect your technology investment has on your bottom line is critical to the health of your business. 

PLAN and COMMUNICATE

 

 


It all starts with an earnest plan by assessing your assets, then accounts configuration, and then migration of data.

Microsoft Teams
One way that our in-house support team provides ongoing training is by remote assistance within Microsoft Teams.

Succeed in Business with Microsoft Office 365

Resolute IT is owned and operated by Scott Abbotts


Our Story

Always on the cutting edge, we strive to bring the most productive, secure and affordable new technologies to the small business.

We’ve come from beginnings as a 1996 web designer and a 1999 support technician for the US Census.  When our Cape Cod-based company (pleasantbay.NET) launched in January 2000, the transition from offering web design services to the hands-on skills of network and computer support began an exciting and rewarding journey.

Our current hopes and goals are to help the small business rid themselves of archaic technologies, bringing cloud-based solutions to practical use.  Some technology providers are hanging onto their customers’ servers, VPN tunnels and ‘keys to the kingdom’ for dear life as these on-premise devices and legacy methods represent hourly billing to them. But we are moving to embrace the world of cloud computing by offering Microsoft Office 365 consulting, management and training. We enable team-based collaboration with Microsoft’s productivity tools — from anywhere. 

Tampa | St Petersburg | Clearwater | Sarasota | Bradenton | Remote

(727) 203-6959

Free Consultation – Schedule Now

 

Managed Services


..might simply mean proactive monitoring and maintenance. But it might also include a greater variety of bundled services.

In the case of Resolute IT’s offerings, most all of these bundled services are cloud-based in nature. For instance, we place a software RMM agent that runs on your local machines, but it communicates with a cloud-based server to enable automated updating and collection of system-related data (not personal data).

With OneDrive and SharePoint within Office 365, every desktop machine synchronizes with the Microsoft Cloud (data centers), while a cached copy is normally synced on the local computer – files can be designated to be synced or not, depending on storage capacity or limitations.

And while your primary data store remains inherently backed up to the Microsoft cloud data centers, another cloud-based service provides redundancy and quick recovery with convenient cloud-to-cloud backup in the case of accidental file deletion, malicious data destruction, or ransomware attacks.

The most important word here is “customized”.  No two companies are the same. We put together a unique package to meet your specific needs meeting your desired budget.

But especially as each situation is unique and deserves special attention, we generally aspire to avoid hourly rates for emergencies. We base our pricing and levels of service on proactive prevention. Compensation is part of an ongoing and mutual agreement that mandates predictable costs and predictable actions.

In general, we offer just one subscription plan that includes all services for approximately $150 per month per user.

Prior to an ongoing agreement, migration from your previous email vendor, as well as data migration from your on-premise server or cloud location, must be performed at an estimated flat fee of $200 per mailbox/user. And before that, your network’s health must be optimized, including failover internet service.

Remote HelpDesk

..includes remote-only support during specified business hours. Limits apply.

Offered to consumers and micro-businesses (less than 5 end-users).

Annual Fee: $250 per user
Biannual Fee: $150 per user

No Obligation

Get a free 15-30 minute consultation without any pressure.

Microsoft Office 365 Consulting and HelpDesk

Tampa | St Petersburg | Clearwater | Sarasota | Bradenton | Largo | Remote

Please use the contact form below to submit any questions or requests about our remote or onsite services. Onsite requires four hours to be prepaid.

We normally respond within the hour, but certainly no later than 24 hours.

Also, see us at Office 365 Tech Guy.

 

  Support Email

Phone | TextTeams Chat

(727) 203-6959

Address

5726 126th Ave N, Unit H15, Clearwater, FL 33760 (shipping only)

Newsletter: Office 365 Insights

 

Remote HelpDesk

$30

Remote Help Desk Services per user per month < 5 users. 1 Hr Service Req’d.

Purchase

Managed IT Services

$150

Ongoing and proactive IT support. All-inclusive service per user + 5 devices. Remote + OnSite + Backup included.

Purchase

No Contract – Help ASAP!

$120

Pre-purchase consulting time at $120 per hour (4-Hour Minimum for Onsite).

Purchase

No Obligation.

Schedule at your convenience.


 

Microsoft Office 365 Consultant | Help and Support | Annual HelpDesk | Cloud Services Provider

Thoughts

..about technology today.

Ready to get started?

Microsoft Office 365? Please use the following online calendar

to schedule your free 15-minute consult ↓


Schedule Now


Google-Reviews-120px

Please leave a review