Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Sarasota office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Tampa office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Clearwater office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your St Petersburg office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 


In this year 2019, I beg you to name one small business process where printing on paper cannot be accomplished in a digital manner instead. If we can sign contracts electronically, file our taxes digitally, apply online for government benefits, opt for paperless bank statements, order services and products online, accept payments online or with mobile apps, pay with our mobile device at the market…  then why do we really need to print?

  • When I use the Walmart Pay service when buying groceries at the store, they don’t even offer a receipt – it’s all done digitally.
  • When you can push work orders from your line-of-business app out to employees with mobile devices, then you don’t have to prepare a printed form for them to drive back to the office, pick it up, and then drive to the customer’s premises.

I haven’t owned a printer or even printed on anyone else’s printer for years. The last time I bought a printer was to get a scanner as part of the deal as a multifunction device – I needed an input device, not an output device. But now I do all my scanning with my iPhone and Office 365 mobile apps, especially as scanning can be performed directly from within both OneNote  and OneDrive .

If I enter into an agreement, let’s say with a vendor, then I become the digital signee. But If I have a contract that a customer would want to sign, then I request an electronic signature from them with using Adobe Sign, that is, using the add-in that works right within the Office 365 (Mac or PC) apps and services, like Outlook Word/PowerPoint SharePoint Flow , or Teams.

Now consider this scenario when a Microsoft employee, Jon Levesque, gave a demonstration:

“During this session, he displayed an amazing use of Microsoft Form and Flow in a way that I honestly did not know was possible. He had a form with multiple choice answers, and he let the audience fill out the form on their mobile phones. He then used Microsoft Flow to take the data from all the multiple-choice questions and turn it into a streaming data set for Power BI and he had all these pretty little pie charts for each of his multiple-choice questions. Then the Flow sent out a simple and sweet thank you email to the person who submitted the form to finish it up!”

Like above, your digital creativity when leveraging the various Office 365 apps and services has become boundless.

I’ve spent a great deal of time tonight searching for a convincing reason to print ink onto paper. And I cannot find a single one.

People let their email pile up. Some let it get to astronomical levels, which used to (still does in some cases) impact the performance of their local system. But it doesn’t matter anymore, that is, if you leverage all the free space provided by your Office 365 subscription.

By using In-Place Archiving and a Retention Policy, you can automate the process so that your primary mailbox never becomes unwieldy and your Archive mailbox never runs out of space.

NOTE: The In-Place Archive mailbox should not be confused with the default Archive *folder* within your primary mailbox, although these can work together as described later on.

The screenshot below shows my email account in ‘Outlook on the web’ – the web-based version of Outlook that reflects the contents of the Exchange mail server’s contents for this respective mailbox.

In my case, Archive1 below happens to refer to the default Archive *folder* within my primary mailbox in Outlook. When I click on the Archive  button (in Outlook desktop on the Mac), this easily processes mail from the Inbox folder to the Archive folder as a kind of temporary holding bin.

By right-clicking on a *folder* like Archive1 above, you can assign Messaging Records Management (MRM) policies, such as moving all items to the In-Place Archive after 30 days. In this case, I send the most inconsequential email messages to the Archive folder within my primary mailbox by clicking the Archive rather than the Delete button. But after 30 days, it automatically gets moved to the In-Line Archive mailbox, which expands automatically as space is needed.

Below we can how my Office 365/Exchange Online user account is split into three sections:

  1. Primary Mailbox
  2. In-Place Archive
  3. Recoverable items (topic of another conversation)

A little quick math shows that I have 270 GB of mailbox storage. And after 5 years (since 2014), I’ve only accumulated about 27 GB of email content or about 10% of total storage capacity. That is, until the In-Place Archive automatically kicks in and expands.

 


 

“Archiving in Office 365 (also called In-Place Archiving) provides users with additional mailbox storage space. After you turn on archive mailboxes, users can access and store messages in their archive mailboxes by using Microsoft Outlook and Outlook Web App. Users can also move or copy messages between their primary mailbox and their archive mailbox. They can also recover deleted items from the Recoverable Items folder in their archive mailbox by using the Recover Deleted Items tool.”

If we haven’t spoken yet, then please either contact us by the form below, email , text , or schedule for a free 15-30 minute meeting to establish ideal goals and to initiate a preliminary plan.

Professional Services | Fix IT Now

Hourly Remediation and Professional Consulting Services:

          • Per request and approved proposal.
          • Same rate for remote and onsite.
            • Minimum 1 hour for remote control.
            • Minimum 4 hours for on-site visit.

Migrate 365 | Move to the Cloud

One Seat – covers all of the following:

          • Documents & Email transfer from on-premises server or other system
          • Automatically discover email environment and configure a migration plan that’s right for you.
          • Identify the impact of migrating your file server to SharePoint Online with Office 365.
          • Perform identity mapping by scanning SharePoint, Active Directory, and Azure Active Directory.
          • Monitor progress and output files into the Logs directory showing the summary and more detailed insights into the scenarios that could be impacted by migration.
          • Data automatically synced before, during and after migration cutover.
          • Full fidelity sync technology ensures no data loss on final data sync post-cutover.
          • Account provisioning and DNS updates take place during Migration Sync.
          • Desktop readiness and remediation:
            • Outlook configured to work with Office 365.
            • Local data moved as required.
            • User’s previous Outlook experience recreated as closely as possible post-migration.
          • Seat defined:
            • For billing purposes, any migrating top-level Public Folder or Mailbox (Individual, Shared, or Resource Room/Equipment) is considered a seat.

HelpDesk 365 | Remote IT Services

Your technical support on retainer for reactive IT services.

          • Limited to to five (5) incidents or service tickets per month per end-user
            • non-transferable to other end-users.
          • Service tickets initiated by email to [email protected] or via online scheduling calendar .
          • Remote desktop agent installed for quick support sessions.
          • Response time can be anywhere from 5 minutes to 5 hours.
          • Business hours only.
          • Limited monitoring and reporting of critical events.
          • Automated updates and patches
            • No verification.
          • No hardware support.
          • No onsite support, except by pre-paid request apart from this agreement.

Optimum 365 | Fully-Managed IT Services

All-inclusive and proactive IT services (per user per month):

          • 24/7 remote included.
          • Vendor liaison and purchasing agent roles.
          • Network documentation.
          • Network health monitoring & reporting.
          • Customer support ticketing portal and knowledge base.
          • Security hardening with best practices.
          • Microsoft 365 Business subscription included!
          • Complete Cloud Backup included.
          • One license for one user and *all* of their devices to enjoy on-demand support throughout the year.
          • Unlimited support incidents (tickets) per month.
          • Covers Windows 10 Pro, MacOS, iOS, Android, all Office 365 plans (software and services), and cloud-to-cloud backup offered by RIT.
          • Support of Line of Business (LOB) applications included.
            • Must have current maintenance or service plan
            • Must have proper & complete licensing for every user
          • Infrastructure ramp-up project required prior to start of agreement.
            • Computers and servers fully updated and running optimally.
            • Printers under service plan.
            • Mobile devices (phones and tablets) updated to recent model and current operating system.
          • Ongoing training & coaching.
          • Servers and network-attached devices not included.

Backup 365 | Cloud-to-Cloud Every 4 Hours

One User License:

          • 1 year of cloud-to-cloud, unlimited backup with lightning-fast search and one-click restore of Office 365 data:
            • SharePoint, OneDrive, Exchange, Office 365 Groups, and Microsoft Teams.
            • Microsoft Teams conversations, calendar, files, and notebook.
          • Six daily snapshots.
          • Self-service restore.

 

Within the Outlook ribbon, there’s a big button that says Archive. If you select a message and click that button, the message will be sent to the Archive folder. This is a system folder and cannot be deleted, but it’s really just a folder under your primary Inbox, so this particular Archive still uses up your allotment of space on the mail server.

 

Depending on your Office 365 subscription plan, there are differing capacities for the primary mailbox. But all Office 365 plans that include Exchange Online (basic cloud-based email service) have another Archive location, which is essentially another mailbox, just tied to your own email account.

 

This other Archive location effectively doubles the size of your mailbox. For example, if you have Office 365 Business Premium, then you get 50 GB of storage space for your primary mailbox and 50 GB of storage space for your Online Archive or In-Place Archive – no one seems to agree on which is the most current or correct name. (In the Outlook for Mac email client, this online archive folder shows up as ‘Online Archive’. In Outlook for Windows, it shows up as ‘Online Archive – [email protected]’. In Outlook on the web, it shows up as ‘In-Place Archive – Your Name’.) Whatever you call it, its capacity is also 50 GB, however, it’s an ever-expanding capacity, automatically adjusting at 10 GB intervals, so it’s really an unlimited repository.

 

The way that you offload mail items to this ever-expanding online repository is by way of retention policies. You might have a policy that dictates all mail items under your Inbox older than 1 year will automatically be moved to the Online Archive. When all of these items arrive in the Online archive according to the policy, the sub-folder hierarchy reflects your primary Inbox and its folders. So if you have a folder called News under your Inbox, then a News folder will be created in the Online Archive along with the contents that are older than one year.

 

So similar to Inbox Rules, a Retention Policy is an automatic way to organize your email and take advantage of a vast storage space.

“Currently, according to Microsoft, more than half of all commercial (business) Office users are using Office 365 rather than standalone/perpetual Office. But during some point in the company’s fiscal 2019 (which kicks off on July 1, 2018), Microsoft is expecting two-thirds of its business Office customers will be using Office 365.“ – Mary Jo Foley  (10/10/2017)

Okay, so let’s just say that we remain just past the halfway point. Somewhere else I picked up another tidbit from Redmond VP, Brad Anderson, who told of Microsoft billing for more than 120 million Office 365 licenses (users) per month. Doing the math, when it hits the 2/3 mark, then there will be an additional 40 million people using Office 365 during this fiscal year topping out at 160 million licensed users per month.

Dollar amounts and corporate earnings aside, this is a massive demographic, especially in consideration of all the servers that will be retired, all the documents that will be uploaded, and all 40 million email accounts along with each account’s respective messages, contacts, calendars and tasks that will migrated from on-premise machines to data centers.

But with the new cloud platform brings new ways of getting things done. You’ll no longer save to the S:\ (shared) drive; instead you’ll save to a SharePoint library, that is, if you’re saving to a common repository of shared documents. Your own documents – those that you’re still getting ready to publish for the rest to view and modify – will be saved to your respective OneDrive, which is actually a hidden SharePoint document library itself.

And now that your original files sit in the cloud, they can be shared with a link, not by attachment to an email. When they’re shared in this manner, then multiple users can co-author the document simultaneously. No more passing around various versions of the same file. The real file gets modified right in front of you as you share it with colleagues.

Not much will change with email, except that you’ll likely spend less time in Outlook. Instead, you’ll be chatting away in Microsoft Teams, either by text in private or within a group chat scenario, perhaps while several are co-authoring a document and tossing ideas back and forth. And if the conversation dictates a meeting, then that can happen in an ad hoc private manner with up to 20 attendees or later on as a scheduled meeting. And the scheduled meeting can be audio only, or it can be a video meeting with up to 250 attendees.

“There is also an option for recordings to have automatic transcription, so that users can play back meeting recordings with closed captions and search for important discussion items in the transcript.” – Microsoft

And more than ever, we will work from anywhere. Teams meetings, for example, can be attended using your mobile device.

40 million more Office 365 users – that’s equivalent to the entire population of California.

We’re very careful about choosing our affiliations. Only the highest quality vendors become part of our offerings.

A case in point would be AppRiver, our Microsoft licensing provider for Office 365 and associated services. AppRiver not only provides the software licensing, but they support the product with their award-winning ‘Phenomenal Care’ helpdesk solution, as well.

When you call into AppRiver, they answer within 3 rings and present themselves in a friendly, polite and clear manner. 

This is your second line of support – your first call would be to our primary helpdesk line, but we can scale according to demand by leveraging AppRiver as an option.

Microsoft
Intel
Apple
Cisco Meraki
Dell EMC
HP Enterprise
Lenovo
Android
Plantronics
Polycom
Logitech
BitTitan
SkyKick
Sennheiser
D&H Distributing
AppRiver