And like the cloud-based service itself, support for Office 365 (or other plans such as Microsoft 365 Business) can happen from anywhere. As long as we have internet access, we can communicate with you and remediate your devices and services without having to spin our wheels – this is quite a ‘green’ business model.
Remote tools are plentiful these days, many of them available for free. As a rule, we try to maintain three different remote methods as three layers of backup for remote remediation. If one isn’t working, then another will. These little remote programs run in the background – or not – sometimes people prefer to start an ad hoc session.
And it isn’t only about remote control. Over the next few years, you’ll see that our primary support method will take its form in Microsoft Teams. Not only can we chat by text through Teams, but we can initiate an impromptu meeting with audio (and video as an option). And during such a meeting, you can share your desktop (circled icon above) on one monitor, two monitors, or you can share an application that you are running on your computer, such as Outlook or your line-of-business application.
With Microsoft Teams, there will be no reason to use a conventional telephone, cellphone, or even email, although both phone and email systems will be around for a long time – Skype for Business, the enterprise telephone system for Unified Communications, is now deprecated as a service and Microsoft Teams will become the default client for its new Intelligent Communications. Look for a not-too-distant announcement from us about Phone System and Calling Plan becoming our new voice solution as an integral piece of our Microsoft 365 tenant.