Our physical location is situated between the three points of Tampa, St Petersburg, and Clearwater, but Microsoft 365 and Office 365 know no boundaries. Sarasota and Bradenton are just over the bridge to the south. And Orlando is a few exits away on I-4. But your Microsoft data center – the physical location of your stored documents – might be in Atlanta or at another East Coast facility. Microsoft has over 100 of these data centers worldwide. In addition to this primary copy of your data held in the closest proximity to your location, redundant copies of your data might be stored in separate geographical regions.

​Just like any managed IT services provider, at least over 95% of our work is performed on a remote basis. Our helpdesk professionals might be in Clearwater, but they might also be in Toronto. And our high-level technical engineers (that require no personal contact and don’t need to speak perfect North American English) don’t need to be in Saint Petersburg at all. If a server needs such expertise, then we sometimes rely on a pool of outsourced techs from a reputable partner in the Detroit area.

For the remaining 5% of the time that an on-premises service call is absolutely required, we will send a qualified and vetted technician to your business. But do we keep plenty of trained staff on the payroll and waiting for that fraction of the time that it is critical? No, instead we use WorkMarket’s cloud-based software to find the appropriate skills at the precise time that these tasks are required. This method can not only provide prequalified experts to your door, but we can arrange scheduled or even emergency visits on an as-needed basis. In most cases, this is a cost-saving operation, which can indirectly be passed on to the client. And if the visit is scheduled enough time in advance, then it’s possible that you might see a familiar face and not a different tech each time.

While we are surrounded by prospective business clients within the Tampa Bay region, our reach extends far beyond this area. We currently have clients from Cape Cod to California. But our service environment exists within one interconnected cloud.

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Sarasota office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Microsoft 365
Office 365

PLANNING. MIGRATION. CONFIGURATION. DOCUMENTATION. TRAINING. SUPPORT. SECURITY. BACKUP. ADMINISTRATION. 

Resolute IT is a Microsoft certified consulting firm with a focus on Office 365 | Microsoft 365 cloud consulting — migration, configuration, maintenance, administration, cloud backup, security, helpdesk support, and training — all under the umbrella of our Optimum 365 fully-managed IT services and even computer repair (when under an agreement).

We offer just one optimal, fully-managed IT services plan, which is standardized by device, software, and procedure. All are documented and accessible to you, while reporting and ticketing are inclusive, too. Microsoft 365 Business and SkyKick cloud backup are both included as standard features of the fully-managed monthly offering. It’s a proactive and mutually beneficial approach to keeping your systems always available.

Our ongoing HelpDesk 365 plan is not proactive managed IT service, but it provides access to our expertise, whether as an emergency request, scheduled training, or standard support on a limited basis.

Certified by CompTIA in 1999 with the A+ exams and again by Microsoft in 2007 as a Small Business Specialist.

Microsoft Office 365 Tech Support & HelpDesk
Support Number:

(727) 300-4940

 


 

 

 

A Different Approach

Office 365 | Microsoft 365 consulting is our primary offering, but helping people with their small businesses is our passion. As Office 365 | Microsoft 365 is a cloud-based platform, we can perform 100% of these cloud functions on a remote basis.

Just like a general contractor would do in the building trade, we hire independent contractors for specific tasks as required, both onsite and remote. These are North American and certified engineers, and some are heralded Microsoft MVPs.

Office 365

Office 365

Microsoft 365

Ease and Assurance

Business continuity is a mutual objective — we are partners with a common goal: You want to remain operational and therefore profitable, while Resolute IT benefits by avoidance of unexpected and untimely workloads.

Along with peace of mind, Resolute IT includes ongoing training and proactive support, empowering your workers while cultivating a competitive advantage for your firm.

Included within this optimal IT support package is our cloud-to-cloud backup system with the lightning-fast recovery of lost, damaged, deleted, or maliciously encrypted files (ransomware).

Microsoft Office 365 Migration

 Renovation

Whether you need to start from scratch or enhance your current systems, we can work together on a plan.

Productivity

Productivity

Keeping you and your employees up and running is a mutually beneficial and ongoing process.

Mobility

Mobility

Catering to the needs of today’s workers means business happens at any time and at any location. 

Analytics and Reporting

Analytics

Knowing the effect your technology investment has on your bottom line is critical to the health of your business. 

microsoft 365 consultant
Get to the cloud from on-premises servers by automated migration: assess your assets, plan, organize, configure accounts and security, and then we migrate your data.

microsoft teams devices

microsoft teams live training
Microsoft Teams Training courses for 1-100 students. Take 1 class, 3 classes (one level of three), or all 9 classes (three levels) of the entire course. Live Instructor. The first class is free.