Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your St Petersburg office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Microsoft Office 365 Business Services | Support & Consulting:

Please contact us by the form below, by email , send a text , or schedule a free 15-30 minute meeting to discuss business needs, speak of ideal goals, and to initiate a preliminary plan.

Professional Services | Fix IT Now

Hourly Remediation and Professional Consulting Services:

  • Per request and approval
    • World-class engineers available on a remote basis (US)
  • Same pre-paid rate for remote and onsite
    • Minimum 1 hour for remote control
    • Minimum 4 hours for on-site visit
    • Qualified and certified WorkMarket technicians
    • Scheduling and coordination included

 

 

Migrate365 | Move to the Microsoft Cloud

One Seat – covers all of the following:

  • Documents & email transfer from an on-premises server or other system
  • Automatically discover email environment and configure a migration plan that’s right for you
  • Identify the impact of migrating your file server to SharePoint Online with Microsoft Office 365
  • Perform identity mapping by scanning SharePoint, Active Directory, and Azure Active Directory
  • Monitor progress and output files into the Logs directory showing the summary and more detailed insights into the scenarios that could be impacted by migration
  • Data automatically synced before, during and after migration cutover
  • Full fidelity sync technology ensures no data loss on final data sync post-cutover
  • Account provisioning and DNS updates take place during Migration Sync
  • Desktop readiness and remediation:
    • Outlook configured to work with Microsoft Office 365
    • Local data moved as required
    • User’s previous Outlook experience recreated as closely as possible post-migration
  • Seat defined:
    • For billing purposes, any migrating top-level Public Folder or Mailbox (Individual, Shared, or Resource Room/Equipment) is considered a seat

 

 

Monthly HelpDesk365 | Remote IT Services

Your technical support on retainer for reactive IT services.

  • Limited to five (5) service tickets per month per seat
    • non-transferable to other seats or end-users
    • training and tutoring considered a service ticket
  • Service tickets initiated by email to [email protected] or via Microsoft Teams support channel (chat|audio/video call)
  • Remote desktop agent pre-installed for timely support sessions
  • Response time often within 5 minutes to but up to 5 hours
  • Standard business hours only (EST, CST, MST, PST)
  • Limited monitoring and reporting of critical events only
  • No hardware support — vendor liaison only
  • 100% remote | no onsite support
    • WorkMarket technicians deployed onsite by pre-paid request
    • Scheduling and coordination of onsite tech included
  • 7-day free trial

 

Annual HelpDesk365 | Remote IT Services

Your technical support on retainer for reactive IT services.

  • Limited to five (5) service tickets per month per seat
    • non-transferable to other seats or end-users
    • training and tutoring considered a service ticket
  • Service tickets initiated by email to [email protected] or via Microsoft Teams support channel (chat|audio/video call)
  • Remote desktop agent pre-installed for timely support sessions
  • Response time often within 5 minutes to but up to 5 hours
  • Standard business hours only (EST, CST, MST, PST)
  • Limited monitoring and reporting of critical events only
  • No hardware support — vendor liaison only
  • 100% remote | no onsite support
    • WorkMarket technicians deployed onsite by pre-paid request
    • Scheduling and coordination of onsite tech included
  • 30-day free trial

 

 

Optimum365 | Fully-Managed IT Support

All-inclusive and proactive IT services (per user per month):

  • 24/7 remote included
  • Vendor liaison and purchasing agent roles
  • Network documentation
  • Network health monitoring & reporting
  • Customer support ticketing portal and knowledge base
  • Security hardening with best practices
  • Microsoft 365 Business subscription included!
  • Complete Cloud Backup included
  • One license for one user and *all* of their devices to enjoy on-demand support throughout the year
  • Unlimited support incidents (tickets) per month
  • Covers Windows 10 Pro, MacOS, iOS, Android, all Office 365 plans (software and services), and cloud-to-cloud backup offered by RIT
  • Support of Line of Business (LOB) applications included
    • Must have current maintenance or service plan
    • Must have proper & complete licensing for every user
  • Infrastructure ramp-up project required prior to start of agreement
    • Computers and servers fully updated and running optimally
    • Printers under service plan
    • Mobile devices (phones and tablets) updated to recent model and current operating system
  • Ongoing training & coaching
  • Servers and network-attached devices not included

 

 

Backup365 | Cloud-to-Cloud Every 4 Hours

One User License:

  • 1 year of cloud-to-cloud, unlimited backup with lightning-fast search and one-click restore of Office 365 data:
    • SharePoint, OneDrive, Exchange, Office 365 Groups, and Microsoft Teams
    • Microsoft Teams conversations, calendar, files, and notebook
  • Six daily snapshots
  • Self-service restore

 


For many years, we’ve learned to save files to folders. And within folders, we’ve created subfolders as yet another location to store files. And then you might create a folder within 
that subfolder… The result can lead to a complicated collection of nested folders with files stored in disparate locations.

 

Then along came SharePoint where we learned a new way to sort documents – with metadata. Metadata hasn’t gone away at all, but I only see its best value when considering larger document libraries.

 

 

Now we have Microsoft Teams and its filing system! Because each channel within Teams has an associated folder in the Team’s SharePoint document library, we’re starting to consider yet another way of looking at file management. Perhaps we can think of a Teams channel as a folder?

 


 

The General folder for the General channel is seen from the RIT Finance SharePoint team site.

 

 

If we were to add a new channel to a team, then a new folder by that name would appear in addition to the General folder.

 

But now we have to talk about sharing files within Teams.

 

When a file is shared with a colleague while in a private chat, then the file is stored within the OneDrive repository belonging to the person who shared the file. In truth, OneDrive is actually a hidden SharePoint library, but that’s fodder for another conversation.

 

But when you share a file while in a channel’s group conversation, then the file becomes stored within the respective channel’s Files tab, or rather, the channel’s folder within the Team’s SharePoint document library.

 

If you’ve forgotten which channel’s folder contains the file you’re looking for, then you can go to the Files button in the left-hand rail to view and scroll through the collective list of files belonging to all teams and channels. Or you can search all files across all Teams’ channels from the Command bar at the top-center. This search tool is available at all times wherever you are within the Teams app. You can also sort using metadata within the Files view by clicking the column labels, such as Type, Name, Modified, and Location.


 

“On August 17, 1908, the new Bank of Italy (now Bank of America) Headquarters at 552 Montgomery Street (San Francisco) was opened to the public. Here, on the first floor in an open area, A.P. Giannini had his office where all comers were invited to stop and chat about not only financial but family matters as well.” – US Dept. of the Interior, National Park Service, National Register of Historic Places.

In this same spirit, I kept my desk near the door when I had an office on Cape Cod. I can’t tell you how rewarding it was to have a steady stream of people dropping in to sit down and chat with me.

And now that I work solely as a remote consultant, I am opening a client-facing portal on an always-open basis in Microsoft Teams.

As Microsoft announced the free offering of Microsoft Teams yesterday, I feel that people are now unencumbered for the lack of this tool – Teams is free to download for desktop and mobile, and very simple to create an account in a matter of seconds.

To become a member of the Resolute IT Client Portal, sign up here.

A recent study predicts that 42% of the global workforce will be mobile by 2020. I wonder if we aren’t already there.. Another finding says that the number will be 75% by 2025.

Who really wants to get up, get ready, and walk into an office by 9am or earlier? We can easily attend a 10am office meeting using Microsoft Teams, so we can remain at home or in a coffee shop using a laptop, tablet or even a phone to share our presence, our Office documents, and our enthusiasm with colleagues. And of course, we don’t even have to be in the same country as the other attendees. 

While in the meeting, we can easily share the document that we’d been creating over the weekend. Teams allows you to present your original document for others to view within the Teams interface and co-author or co-edit it there. While collaborating on this document, team members can exchange chat messages alongside the open document. Or better yet, collaborating members can start an impromptu video meeting, while other members of the team can join the meeting and participate by co-authoring the document. You can even record the meeting for later review.

So the future is here. Where you are is irrelevant. But how you’re able to interact is key.

In its July 2018 roundup   of Microsoft Teams news, they announced a new feature that I dismissed at first. “Visio in Teams”, I thought. “So what – it’s just read-only with Visio Online.” But this is *not* Visio Online. Or is it?

At the bottom of this article it says, “Viewing diagrams within Teams is free for most Office 365 customers  , but editing is only available for those with a Visio Online Plan 1 or Plan 2 subscription.”

I’ve searched through the articles for ‘co-authoring’, but all it says is “Team members can work together on diagrams through in-app conversations to provide feedback in real time.” But can we edit the same diagram with another member in real time? One article compares the new editing feature to other Office co-authoring capabilities within Word, Excel, and PowerPoint. “We’ve extended these editing capabilities to Visio files, enabling you to make simple changes to your diagrams without leaving the Teams app.

So does this mean we can also co-author as we would in Word? I think not. Oh, but wait…

On one page of Microsoft’s website it says, “Real-time co-authoring – Not available in Visio Online. Advanced reviewer features, such as merge conflicts and compare diagrams, are only available in the Visio desktop application. With Visio Online, you can view, add, or delete comments.”

But on the features page for Visio Online 2 (not Visio Online 1) it says, “Complete diagrams faster with multiple people working on the same diagram at the same time.”

And in order for members to see any changes, they have to refresh the diagram in Teams.

In order to perform with full functionality, we are advised to use the desktop version of Visio. For ‘almost desktop’ functionality, we can subscribe to Visio Online 2.

Update 07/07/2018: Direct from Microsoft: “At this point in time Visio Online does not support co-authoring inside Teams, irrespective of the license. But this is part of our roadmap and we are working to enable this in future.”

In the May 2018 results at the security lab of AV Comparatives , Microsoft Windows Defender Antivirus performed very well. Often seen as a mediocre solution over the years, Microsoft’s solution is stepping to the plate.

But it isn’t just one solution. Microsoft’s answer has to be seen as a holistic approach as it integrates with Office 365 and its other defense layers as the company depicts here:

Physical security

  • 24-hour monitoring of datacenters.
  • Multi-factor authentication, including biometric scanning for datacenter access.
  • Internal datacenter network is segregated from the external network.
  • Role separation renders location of specific customer data unintelligible to the personnel that have physical access.
  • Faulty drives and hardware are demagnetized and destroyed.

Logical security

  • Lockbox processes  for a strictly supervised escalation process greatly limit human access to your data. Learn how to activate Lockbox .
  • Servers run only processes that are whitelisted, minimizing risk from malicious code.
  • Dedicated threat management teams proactively anticipate, prevent, and mitigate malicious access.
  • Port scanning, perimeter vulnerability scanning, and intrusion detection prevent or detect any malicious access.

Data security

  • Encryption at rest protects your data on our servers.
  • Encryption in transit with SSL/TLS protects your data when it’s transmitted between you and Microsoft.
  • Threat management , security monitoring, and file/data integrity prevent or detect any tampering of data.
  • Exchange Online Protection  provides advanced security and reliability against spam and malware to help protect your information and access to email.

User controls

  • Office 365 Message Encryption  allows users to send encrypted email to anyone, whatever email service recipients may use.
  • Data loss prevention can be combined with Rights Management and Office 365 Message Encryption to give greater controls to your admins to apply appropriate policies to protect sensitive data.
  • S/MIME provides message security with certificate-based email access.
  • Azure Rights Management  prevents file-level access without the right user credentials.

Admin controls

Tab panel for expanded tab number5

  • Multi-factor authentication protects access to the service with a second factor such as phone.
  • Data loss prevention prevents sensitive data from leaking either inside or outside the organization while providing user education and empowerment.
  • Built-in mobile device management capabilities allow you to manage access to corporate data.
  • Mobile application management within Office mobile apps powered by Intune provides granular controls to secure data contained in these apps.
  • Built in antivirus and antispam protection along with advanced threat protection safeguard against external threats.
  • Office 365 Cloud App Security provides enhanced visibility and control into your Office 365 environment.

 

The last article that I wrote was about the Microsoft Office 365 terminology change from “Preservation” to “Retention” in regard to how your data is held – or not – within Exchange, SharePoint and OneDrive.

But when you want to hold your Microsoft Teams data with a retention policy, that policy must be exclusive to Teams – no other service can be part of that policy.

Teams holds its chats, conversations and emails forever by default, but your company might have another inclination to delete data, save it for 7-10 years, or both for whatever reason. Policies can be created and applied in a granular fashion.

Microsoft unveiled its new Teams Retention policies at the end of March 2018 and rolled them out to tenants over the month of April. This is evidently part of the move to bring Skype functionality into the Teams fold.

The next step on the roadmap for Teams data management is eDiscovery.

Scott Abbotts | https://resolute-it.com | https://office365techguy.com

 

What used to be called a Preservation Policy is now called a Retention Policy. That said, you might still see a folder in your OneDrive’s storage metrics* that’s called Preservation Hold Library, although the folder isn’t visible unless you’ve actually edited or deleted items that are affected under such a policy.

Your ‘permanently deleted’ mailbox items are held in the Recoverable Items folder, which is accessible from the Outlook Web App (OWA). Right-click on the Deleted Items folder and choose “Recover deleted items…” These are items that you’ve removed from the Deleted Items folder and will remain in the Recoverable Items folder for 14 days unless otherwise configured to 30 days by your system administrator OR unless there’s a Retention Policy in place that prevents anything from getting really, actually, truly, permanently deleted.

A caveat here: Retention policies applied to mailboxes require Office 365 Enterprise E3 or E5. This is because Exchange Online Plan 2 must be in place for mailbox retention. So if you have Office 365 Business Premium with its lesser Exchange Online Plan 1, then you can set a Retention Policy that covers your documents stored in SharePoint or OneDrive, but not on mail, calendar or contact items. Actually, you might be able to create such a policy that would seem to cover your Exchange items, but this data governance would not take effect until a qualified license would be put in place.

About Teams from Microsoft:

* To see your OneDrive metrics, go to portal.office.com, login, and then launch the OneDrive web app. In the upper right, click on the gear icon and choose Site Settings. On the Site Settings page under Site Collection Administration, choose Storage Metrics.

Scott Abbotts | https://resolute-it.com | https://office365techguy.com

As an IT pro, you might think that I’m going to talk about cables and switches and routers. But instead, my topic is about people and relationships.

 

An old TV show and an old volume of short stories come to mind: “Connections” and “Six Degrees of Separation”.

 

  • “Connections” was a UK-based TV series/documentary created and hosted by James Burke. First aired in the late ’70s, the show “demonstrated how various discoveries, scientific achievements, and historical world events were built from one another successively in an interconnected way to bring about particular aspects of modern technology.” – Wikipedia

 

  • “Six Degrees of Separation” was a concept from a 1929 author who believed that the modern world was ‘shrinking’ due to the ever-increasing connectedness of human beings. Karinthy believed that “the growing density of human networks made the actual social distance far smaller”.

 

The common thread among us is the technology. By the phenomenal development of this thing that we now take for granted – the Internet – we have come together like no other time in history. And it is by this common thread that we conduct business, no matter the geographic limitation. And yet, by this same common thread, we also form a bond with our neighbor.

 

What matters most in our own connectivity is the relationship. In spite of distance, we can still develop trust, confidence and reliance on a person or firm from afar. The fabric that weaves our interrelations is made of communication, exchange and alliance.

 

No matter the method or location, we are a connected community.

Scott Abbotts – https://resolute-it.com | https://office365techguy.com

 

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