The top ten technology concerns for the SMB:

1.    Data

2.    Digital Transformation

3.    Cybersecurity

4.    Compliance

5.    Integration

6.    Cost

7.    Talent Scarcity

8.    Scalability

9.    Choice

10. Adoption

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1.    Data: Management, Analysis, Utilization, & Storage

Where do I put it all? How? What is it doing for me? How do we find it? Do I have capacity to store it all?

OneDrive, SharePoint and Azure Storage are the three storage technologies from Microsoft that can respectively provide personal, team, and organizational data repositories. Power BI can provide greater insight into your data. And connect to a wealth of resources with Microsoft Graph. Use Microsoft Teams as a ‘filing system’ and Azure Information Protection to classify and then share documents without worry for where any company data might be stored or located.

2.    Digital Transformation: Paperless Office | Remote Workforce | Keeping Up with Moore’s Law | Recognizing the Value of New Technologies (IoT, AI, AR, VR)

Everything is happening online. Can I avoid it? How can I determine the best investment?

Scan your paper documents with OneDrive right from your mobile device. Leverage the power of the cloud to speed up processes. AI is built into Windows 10, Microsoft Teams, and every other Microsoft application. Add LTE or 5G redundancy to your current internet access. And include WiFi probes to diagnose network performance and receive alerts to significant events or intrusions.

3.    Cybersecurity: Reducing the Attack Surface | Recognizing the Human Element

Office 365 Advanced Threat Protection helps with Safe Links and Safe Attachments. Multifactor Authentication reduces the risk of infection by a whopping 99%. Windows Defender AV is now a world-class antivirus solution, competing with the rest for the top spot in recent reviews, and now coming the MacOS. The best solution is a holistic one – don’t break up your security defenses into disparate services, but instead use the entire synergistic Microsoft ecosystem of security tools with industry best practices.

4.    Compliance: Abiding by Laws and Regulations | No GDPR in the USA – Not Yet | Govt. and Industry Regs

If you engage in business with any other business under the mandate of GDPR, then your business must comply, as well. And it’s only a matter of time before GDPR (in some form) comes to the US. Already we have HIPAA and the Sarbanes-Oxley Act, so we must take measures to comply. If not, then the business can be fined heavily to the extent that it can possibly affect the longevity and integrity of the business.

5.    Integration: Will It Work with Existing Tech? | Connecting Widgets

The biggest mistake is to buy software the old-fashioned way – to supposedly ‘own it’. But these conventional and static versions of Office 2016/2019 do not keep current with continuous upgrades as they do with the Business and Pro Plus versions that come with Office 365 licenses. Keeping within a holistic ecosystem can avoid integration pitfalls. Use Intune and Windows AutoPilot Service to deploy new or existing devices to remote workers.

6.    Cost: Technology Is Not an Option | Average Tech Budget is 40 Percent

In today’s world, a business without technology is not in business. The average spending budget for SMB’s is 40% of overall operating costs. Using the cloud and subscription-based technologies such as Office/Microsoft365 reduce high capital expenses by leveraging lower monthly operating expenses instead.

7.    Talent Scarcity: Finding the Right Provider | Is Your IT Provider Skilled with the New Ways of the Modern Workplace?

This is a topic that confounds me. Too few of my peers are proficient with Office/Microsoft 365 as a single cohesive platform – most only see it as a perpetual expense for the MS Office software suite alone. But an IT provider must understand how to harmonize the entire Office/Microsoft 365 platform.

8.    Scalability: Ability to Grow Up or Down | Seasonal Peaks or Growing Pains

A CPA firm might need more resources during tax time and less afterward, or a new business might experience unexpected and exponential growth. Office/Microsoft 365 licenses can be added or removed, as needed.

9.    Choice: Which Tech to Choose? | So Many Vendors of Similar Tech

Again, it is my best recommendation to stay within the ecosystem of Office/Microsoft 365. In most cases, you will find an integrated solution that works with the rest of your Office applications. For example, build your own PowerApps application to enable your unique mobile force.

10. Adoption: Will My Employees Embrace New Ways? | If I Build It, Will They Come?

It’s got to be fun. It has to become part of your business culture. You can produce a thousand videos or online courses, but if they don’t watch them, then they don’t learn. There has to be a human element of enthusiasm when an engaged champion brings their excitement for apps such as Microsoft Teams to their peers. Who’s the next hero in your firm?

Due to our affiliation with Ingram Micro, a $6 Billion, global, Fortune 500 company based in California, we have over 700 engineers available to you when we can’t pick up the phone. During standard business hours and early evenings, Resolute IT will most likely answer your call, text, email or other method as frontline support for Office 365 helpdesk, but this 24/7 helpdesk acts as your second line of support.

 

In addition to on-demand response after your purchase, this same affiliation provides us with access to a Microsoft pre-sales engineer – that is, direct connections to employees of Microsoft that are embedded within the Ingram Micro organization. In effect, this gives us direct access to the creator of the office productivity software and services that you purchase, which enhances the overall support experience that we already provide. Informed decisions are critical to any company’s success. 

If we have communicated and agreed upon the best Office 365 services plan for you going forward and the option is available below, then please choose the respective PURCHASE button. Otherwise, a customized invoice will be sent to you as it’s considered appropriate for the given scope of services to be provided. If we haven’t spoken yet, then please either contact us by the form below, email, text, or schedulea free 15-30 minute meeting to initiate a preliminary plan.

Professional Services – $120 Per Hour Pre-Paid

  • Hourly Remediation and Professional Consulting Services:
    • Per request and approved proposal.
    • Minimum one hour required to initiate Monthly HelpDesk.
    • Same rate for remote and onsite.
      • Minimum 1 hour for remote control.
      • Minimum 4 hours for on-site visit.

Complete Cloud Backup – $10 Per End-User Per Month ($100 Per User)

  • One User License:
    • 1 year of cloud-to-cloud, unlimited backup with lightning-fast search and one-click restore of Office 365 data:
      • SharePoint, OneDrive, Exchange, Office 365 Groups, and Microsoft Teams.
        • Microsoft Teams conversations, calendar, files, and notebook.
    • Six daily snapshots.

Managed IT Services – $120 Per End-User Per Month

  • All-inclusive and proactive IT services (per user per month):
    • 24/7 remote included.
    • Vendor liaison and purchasing agent roles.
    • Network documentation.
    • Network health reporting.
    • Customer support ticketing portal and knowledge base.
    • Security hardening with best practices.
    • Microsoft 365 Business subscription included!
    • Complete Cloud Backup included.
    • One license for one user and *all* of their devices to enjoy on-demand support throughout the year.
    • Unlimited support incidents (tickets) per month.
    • Covers Windows 10 Pro, MacOS, iOS, Android, all Office 365 plans (software and services), and cloud-to-cloud backup offered by RIT.
    • Support of Line of Business (LOB) applications included.
      • Must have current maintenance or service plan
      • Must have proper & complete licensing for every user
    • Infrastructure ramp-up project required prior to start of agreement.
      • Computers and servers fully updated and running optimally
      • Printers under service plan
      • Mobile devices (phones and tablets) updated to recent model and current OS
        • Only iOS and Android
      • Internet service(s)
        • Two for failover and load-balancing
      • Local Area Network (wired and secured wireless)
        • Gigabit certification
        • Clean and orderly communications closet
        • Separate guest WiFi network
      • Billed as an hourly project under Professional Services
    • Ongoing training & coaching.
    • Servers and network-attached devices not included.

Documents and Mailbox Migration – $250 Per End-User One-Time Fee

  • One Seat – covers all of the following:
    • Automatically discover email environment and configure a migration plan that’s right for you.
    • Identify the impact of migrating your file server to SharePoint Online with Office 365.
    • Perform identity mapping by scanning SharePoint, Active Directory, and Azure Active Directory.
    • Monitor progress and output files into the Logs directory showing the summary and more detailed insights into the scenarios that could be impacted by migration.
    • Data automatically synced before, during and after migration cutover.
    • Full fidelity sync technology ensures no data loss on final data sync post-cutover.
    • Account provisioning and DNS updates take place during Migration Sync.
    • Desktop readiness and remediation:
      • Outlook configured to work with Office 365.
      • Local data moved as required.
      • User’s previous Outlook experience recreated as closely as possible post-migration.
    • Seat defined:
      • For billing purposes, any migrating top-level Public Folder or Mailbox (Individual, Shared, or Resource Room/Equipment) is considered a seat.

 

We’re very careful about choosing our affiliations. Only the highest quality vendors become part of our offerings.

A case in point would be AppRiver, our Microsoft licensing provider for Office 365 and associated services. AppRiver not only provides the software licensing, but they support the product with their award-winning ‘Phenomenal Care’ helpdesk solution, as well.

When you call into AppRiver, they answer within 3 rings and present themselves in a friendly, polite and clear manner. 

This is your second line of support – your first call would be to our primary helpdesk line, but we can scale according to demand by leveraging AppRiver as an option.

Microsoft
Intel
Apple
Cisco Meraki
Dell EMC
HP Enterprise
Lenovo
Android
Plantronics
Polycom
Logitech
BitTitan
SkyKick
Sennheiser
D&H Distributing
AppRiver

 

MICROSOFT OFFICE 365

MIGRATION. CONFIGURATION. TRAINING. SUPPORT. SECURITY. BACKUP. ADMINISTRATION. 

Resolute IT is a Microsoft certified consulting firm with a focus on Office 365 cloud-computing — configuration, maintenance, cloud backup, helpdesk support, and training, as well as overall managed IT services. 

A critical step to the cloud is the transfer or migration of your documents and email data (messages, calendars, and contacts) from your current file server and/or email server. If this isn’t already accomplished, then our migration services will ensure an accurate and complete transfer.

Ongoing helpdesk provides immediate access to our expertise, whether as an emergency response (24/7), scheduled training, or backend support, such as in the case of new accounts or password resets.

For businesses with five or more end-users, we offer customized IT managed services plans as a more proactive approach to keep your systems always available. HelpDesk included.

Certified by CompTIA in 1999 with their A+ exams and again by Microsoft in 2007 as a Small Business Specialist.

Tampa | St Petersburg | Clearwater | Sarasota | Bradenton | Remote Support

Microsoft Office 365 Tech Support & HelpDesk

(727) 300-4940

Schedule Free 30-Minute Consult

 

 

FREE OFFICE 365 ADOPTION & SUCCESS GUIDES

  

 

 

A Different Approach

Office 365 consulting is our primary offering, but helping people with their small businesses is our passion. As Office 365 is a cloud-based platform, we can perform 100% of these cloud functions on a remote basis.

Just like a general contractor in the building trade, we hire sub-contractors for specific tasks and in required locations. These are US-based, but internationally-respected professionals (MVP’s).

office 365

Ease and Assurance

Business continuity is a mutual objective – we are partners with a common goal: You want to remain operational and therefore profitable, while Resolute IT profits by avoiding unexpected and untimely workloads using proactive measures.

Above peace of mind, Resolute IT includes ongoing training and support with all support packages, enabling your workers while cultivating a competitive company advantage.

Included within these IT support packages is our cloud-to-cloud backup systems with lightening fast recovery of lost, damaged, deleted, or maliciously encrypted files.

Microsoft Office 365 Migration

 Renovation

Whether you need to start from scratch or enhance your current systems, we can work together on a plan.

Productivity

Productivity

Keeping you and your employees up and running with your technology systems is an ongoing process.

Mobility

Mobility

Catering to the needs of today’s workers means business happens everywhere and anywhere. 

Analytics and Reporting

Analytics

Knowing the effect your technology investment has on your bottom line is critical to the health of your business. 

PLAN and COMMUNICATE

 

 


It all starts with an earnest plan by assessing your assets, then accounts configuration, and then migration of data.

Microsoft Teams
One way that our in-house support team provides ongoing training is by remote assistance within Microsoft Teams.

Succeed in Business with Microsoft Office 365

Resolute IT is owned and operated by Scott Abbotts


Our Story

Always on the cutting edge, we strive to bring the most productive, secure and affordable new technologies to the small business.

We’ve come from beginnings as a 1996 web designer and a 1999 support technician for the US Census.  When our Cape Cod-based company (pleasantbay.NET) launched in January 2000, the transition from offering web design services to the hands-on skills of network and computer support began an exciting and rewarding journey.

Our current hopes and goals are to help the small business rid themselves of archaic technologies, bringing cloud-based solutions to practical use.  Some technology providers are hanging onto their customers’ servers, VPN tunnels and ‘keys to the kingdom’ for dear life as these on-premise devices and legacy methods represent hourly billing to them. But we are moving to embrace the world of cloud computing by offering Microsoft Office 365 consulting, management and training. We enable team-based collaboration with Microsoft’s productivity tools — from anywhere. 

Tampa | St Petersburg | Clearwater | Sarasota | Bradenton | Remote

(727) 300-4940

Free Consultation – Schedule Now

 

Managed Services


..might simply mean proactive monitoring and maintenance. But it might also include a greater variety of bundled services.

In the case of Resolute IT’s offerings, most all of these bundled services are cloud-based in nature. For instance, we place a software RMM agent that runs on your local machines, but it communicates with a cloud-based server to enable automated updating and collection of system-related data (not personal data).

With OneDrive and SharePoint within Office 365, every desktop machine synchronizes with the Microsoft Cloud (data centers), while a cached copy is normally synced on the local computer – files can be designated to be synced or not, depending on storage capacity or limitations.

And while your primary data store remains inherently backed up to the Microsoft cloud data centers, another cloud-based service provides redundancy and quick recovery with convenient cloud-to-cloud backup in the case of accidental file deletion, malicious data destruction, or ransomware attacks.

The most important word here is “customized”.  No two companies are the same. We put together a unique package to meet your specific needs meeting your desired budget.

But especially as each situation is unique and deserves special attention, we generally aspire to avoid hourly rates for emergencies. We base our pricing and levels of service on proactive prevention. Compensation is part of an ongoing and mutual agreement that mandates predictable costs and predictable actions.

In general, we offer just one subscription plan that includes all services for $120 per month per user – Microsoft 365 Business + Cloud Backup also included.

Prior to an ongoing agreement, migration from your previous email vendor, as well as data migration from your on-premise server or cloud location, must be performed at an estimated flat fee of $250 per mailbox/user. And before that, your network’s health must be optimized, including failover internet service.

Remote HelpDesk

..includes remote-only 24/7 support for all managed clients. 

No Obligation

Get a free 15-30 minute consultation without any pressure.

Microsoft Office 365 Consulting and HelpDesk

Tampa | St Petersburg | Clearwater | Sarasota | Bradenton | Largo | Remote

Please use the contact form below to submit any questions or requests about our remote or onsite services. Onsite requires four hours to be prepaid.

We normally respond within the hour, but certainly no later than 24 hours.

Also, see us at Office 365 Tech Guy.

 

  Support Email

Phone | TextTeams Chat

(727) 300-4940

Address

5726 126th Ave N, Unit H15, Clearwater, FL 33760 (shipping only)

Newsletter: Office 365 Insights

 

Remote HelpDesk

$30

Remote Help Desk Services per user per month < 5 users. 1 Hr Service Req’d.

Purchase

Managed IT Services

$120

Ongoing and proactive IT support. All-inclusive service per user + 5 devices. Remote + Cloud Backup + Microsoft 365 Business included.

Purchase

No Contract – Help ASAP!

$120

Pre-purchase consulting time at $120 per hour (4-Hour Minimum for Onsite).

Purchase

No Obligation.

Schedule at your convenience.


 

Microsoft Office 365 Consultant | Help and Support | Annual HelpDesk | Cloud Services Provider

Thoughts

..about technology today.

Ready to get started?

Microsoft Office 365? Please use the following online calendar

to schedule your free 15-minute consult ↓


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