When seeking Office 365 customer support, you want to find articulate, coherent and effective answers to your problems. Microsoft offers free telephone support; however, US-based English is usually not the first language of the technician. They might (or might not) be technically qualified to resolve your Outlook or OneDrive complaints, but the time and the patience required to resolve your helpdesk ticket sometimes feels like you’re beating your head against a wall. I know; I’ve been there myself.
And ironically, I nearly became one of those technicians. I was hired, went through a 2-month long onboarding process, and started training as a home-based Office 365 Concierge Ambassador, but the only internet access provided at my residence did not meet their security and reliability requirements as part of the employment contract. I’m back in business for myself and, quite frankly, happier to be here again.
Many have complimented me on my communication skills. They know that they’ll be able to hear me speak clearly and without so much technical jargon. They know how tenacious I am when a problem arises, knowing that I’ll see them through to a satisfactory result without frustration.
To put me on ‘retainer’, I have an annual helpdesk service for $250 per person. For companies with 5 or more end-users, then we’ll have to consider a managed services option that includes proactive efforts and cloud-to-cloud backup services in addition to the immediate helpdesk.
To open a ticket, I leave several doors open to convey your message: