HelpDesk 365 | Annual Remote SupportIn the spirit of Fourth of July sales, we thought this half-price offering might interest you:

As a July special, we’re offering a blend of both training and help desk support at a 50% rate for 3 or more end-users at $174.50 per person over an entire year. Max 9 licenses.

For smaller businesses (normally under five end-users), we offer a limited helpdesk service. Helpdesk 365 is only available during specific hours and incidents are limited to five (5) tickets per user per month, and one should bear in mind that an email message sent to [email protected] initiates a ticket in our system. A chat message sent within the Microsoft Teams support channel is not initially considered a ticket, nor does it create one automatically like an email does, however, a chat message might evolve and eventually attain ticket status.

helpdesk 365 is not a managed services plan. There are no proactive measures, not even monitoring in an ongoing basis, although we will install a remote agent that collects basic system information and alerts us of the most critical events, as well as the agent enables remote control as a reactionary remediation tool.

Regular Price:  $349 per person per year
Sale Price: $349 $174.50 (minimum 3 licenses)

Click here to schedule 1-hour onboarding session 

RIT | Optimum 365 | Managed IT Services | 4 pages | (31 downloads)

microsoft teams live training
Resolute IT has a new branch of business – RIT U

Launch
microsoft teams live trainingThe first course is now offered in triplicate, that is, three identical courses will launch on July 8, 2019. One begins at noon EDT that day, followed by a 2-3pm class, and the last class of the day will happen from 4-5pm. This popularly requested learning topic and buzzing business movement will be Microsoft Teams.

When?
The courses generally run over the last 3 weeks of the month (every month) and take place 3 times per week (Tuesday | Wednesday | Thursday). Just choose your preferred time of day for your class or simply go to any class whenever one is held – students have life access to the courses they purchased. We also have a ‘focus week’ about once per month, where we’ll go through all 9 modules over the course of 3 days (3 classes x 3 afternoons).

Description
This course covers an in-depth overview of Microsoft Teams from its roots in Office 365 to general navigation, terminology, and best practices all the way to Connectors, Bots, Apps, and Services. We cover file sharing, conversation types, meeting types, PSTN calling, guest members, and audio/video settings. Finally, you will learn Microsoft Teams administration through the Microsoft 365 portal or with options using Windows PowerShell.

What It’s Like
Each class consists of about 20 minutes of lecture delivered by PowerPoint and Zoom, then about 10 minutes of live demonstration by sharing the desktop screen in Zoom, which is followed by one-half hour of live lab experience in Microsoft Teams. The first half of each class is held using Zoom for desktop sharing by the instructor, but the lab portion of the class is held within Microsoft Teams itself and monitored by the instructor. Each student is given personalized attention, as needed.

Ongoing
Training continues after the course is over – every student who completes the course is given free access to the RIT U | Graduate Team in Microsoft Teams, where follow-up questions are answered by chat at no additional charge. For those requesting additional and ongoing training, we have an annual subscription called HelpDesk 365, which are help desk services provided per individual.

Customized Group Classes
Unique class schedules are available for you and your firm’s special needs, perhaps as a shorter overall course time and with fewer sessions. And if you have an immediate need for training in another Office application than Teams, then we can talk about that, too.

Discounted Group Rates
We have three pricing tiers above the standard retail rate of $249 per single student (less than five in a group); then we have a 5-9 tier at $175; a 10-19 tier at $150 per student; and $125 per student for 20+ in a prepaid group.

$249 – Retail (per single seat under 5 seats)
$175 > 5 seats
$150 > 10 seats
$125 > 20 seats

Push-back Remedy
Outsourced training puts the onus on another party in regard to ‘learning push-back’. Establish organization integrity by reinforcing the firm’s required best practices through the mouthpiece of a live instructor.

The Instructor’s Mission
As a veteran of the IT managed services provider focus for the Small to Medium-Sized Business (SMB), Scott Abbotts shows his depth and breadth of experience when helping people learn new technologies with the maturity and respect due to fellow professionals. Our mission is to leave a legacy of empowered, productive workers, and conquered challenges.

Scott Abbotts
Resolute IT | RIT U
https://training.resolute-it.com
[email protected]
(727) 300-4940

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Jackson office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Bozeman office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Billings office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Tucumcari office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Carlsbad office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Roswell office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Taos office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.

 

Resolute IT performs all of its consulting services on a 100% remote basis.

By covering all hardware under a support agreement through the device’s respective vendor, we have no reason to ever set foot inside your door. For example, the copier or multi-function printer is often covered under such an onsite maintenance plan. And Dell (or HP, Lenovo, Apple or Microsoft) have support plans for business and enterprise. Hard drives and operating systems are so much more resilient than in previous times, so support incidents are rare compared to years ago.

As the network has now been extended far beyond the walls of the office, specialized routers, switches, and unified threat management (UTM) devices are less prevalent and far less relevant. Productivity now takes place anywhere and at any time, while the security surface is now located at the managed end-point or document level by policy, not within the office perimeter as defined by tethered cabling.

Remote Control tools are abundant these days. Even Microsoft recognizes remote support services by virtue of its Remote Assistance feature built right into Windows 10.

As a result of this paradigm shift in the way that we can provide support, you have many more choices when deciding upon a consulting firm to manage your technology affairs. ‘The cloud’ means that we can now store documents and messages in a data center, as well as some applications are web-based or delivered via the web. But this also holds true for your support services – we use remote control software, automated remote monitoring and management tools, online support portals, cloud-to-cloud backup services, and of course, chat and voice through conventional means (phone and email), as well as through Microsoft Teams – we now establish a Teams team for ongoing chat, voice and video call support within every client’s Office 365 tenant.

So rather than leaning over your shoulder in your Gallup office, we can all remain in our comfort zones while receiving help and sitting in front of our own device screens within our internet-connected world.