First there was the computer guy, then the web designer, cabling guy, and network engineer. Information Technology (IT) service companies have typically evolved in a similar manner until they reached the holy grail – they became the Managed Services Provider (MSP).

The MSP was proactive in regard to workstations, internet services, and defending the network with sophisticated devices as if they were castle walls protecting the inhabitants within. Perhaps they might reach beyond the ‘castle’ and establish pathways with a VPN to a branch office, or with ‘roads to a village’ in this metaphor. The network and all of its devices were maintained within the perimeter, even if it meant creating a virtual private network.

In today’s world of computing, there are no walls or perimeter appliances – there are end-user devices and there are a random connections to the internet. Devices come in the form of Windows PC’s, Macs, mobile phones, and tablets – all using disparate operating systems because it doesn’t much matter any longer. The network is the internet – wired or wireless, and your connectivity alone ensures access to your company’s resources.

Here’s an example when using the Windows AutoPilot Service and a Windows 10 Pro machine:

You order 10 Dell laptops for your remote employees and have the machines shipped to each worker at their respective location. But prior to shipment, the hardware ID’s are registered with the Windows AutoPilot Service. Upon arrival, the remote workers unbox their devices and connect them to any internet service, wired or wireless. As soon as the machines connect and they login with company credentials, the machines ‘check-in’ with the Windows AutoPilot Service, which in return sends instructions to download and install all the applications, security settings, permissions, policies, and data that your company provides. This all happens prior to the first appearance of the computer’s desktop, so there is little to no interaction required. This is referred to as the Out-of-Box Experience or OoBE (pronounced oo’-bee) for the end-user. And it’s considered a Zero Touch Deployment for the IT organization.

Once the remote worker in the above scenario is able view their desktop (usually within just a matter of minutes), then they are immediately able to become productive using company assets from anywhere and at any time.

This is the Intelligent Workplace using Microsoft 365 Business, Windows AutoPilot, and the device of your choice. And it is now the mission of Resolute IT (RIT) to embrace this innovation from Microsoft and to become your  Intelligent Workplace Provider.